IT Support - Banking

VAM Systems
Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-5 yearsEducation: bachelorsSkills: ["Troubleshooting","Incident management","Vendor coordination","Communication","Documentation"]

Provide IT operations and end-user support for banking systems and infrastructure across UAE sites. Monitor and troubleshoot production incidents, outages, and service requests; perform server health checks, patching, and monitoring; manage Active Directory and Microsoft 365/Azure/Intune environments; and deliver Level 1/2 support for devices and accounts. Support main data center/DR infrastructure, MPLS/WAN/VPN connectivity, network devices, Cisco telephony, and coordinate with vendors to maintain business continuity.

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FursaFursa
VAM Systems
VAM Systems
20 hours ago

IT Support - Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide IT operations and end-user support for banking systems and infrastructure across UAE sites. Monitor and troubleshoot production incidents, outages, and service requests; perform server health checks, patching, and monitoring; manage Active Directory and Microsoft 365/Azure/Intune environments; and deliver Level 1/2 support for devices and accounts. Support main data center/DR infrastructure, MPLS/WAN/VPN connectivity, network devices, Cisco telephony, and coordinate with vendors to maintain business continuity.
Location: Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide after-hours and on-call support for end users and customers to resolve critical IT and banking operations issues outside business hours.
  • •Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests.
  • •Perform routine server health checks, system monitoring, and patch management activities.
  • •Support Active Directory and Microsoft 365, Azure, and Intune environments; manage user accounts and access requests.
  • •Support main data center and disaster recovery infrastructure, including routers/switches/network devices, MPLS/WAN/VPN connectivity, and Cisco IP telephony/user provisioning.

Key Requirements

  • •Bachelor’s degree in information technology, Computer Science, or a related field.
  • •3–5 years of experience in IT Operations, Banking Operations, or Infrastructure Support.
  • •Knowledge of banking systems such as FCUBS, T24, Way4, DCMS, and UAECB Applications.
  • •Experience with Windows Server, Active Directory, networking, VPN, MPLS, and Microsoft 365.
  • •Strong troubleshooting, incident management, and vendor coordination skills.
Experience:3-5 yearsBankingIT operationsInfrastructure support
Education:Bachelor's in information technology, Computer Science, or related field
Skills:TroubleshootingIncident managementVendor coordinationCommunicationDocumentation
Languages:English
Tech Stack:FCUBST24Way4DCMSUAECBWindows ServerActive DirectoryNetworkingVPNMPLSMicrosoft 365AzureIntuneCiscoRoutersSwitchesNetwork devicesWANStructured cablingCisco IP telephony

Company Brief

VAM Systems
Provides product engineering and software development services across embedded systems, IoT, cloud, AI, and digital transformation for enterprises in automotive, healthcare, industrial, and consumer electronics sectors.
Industry: Professional Services
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