Customer Experience Sr Associate

Avantor
Coimbatore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Communication","Customer orientation","Professionalism","Problem-solving"]

Serve as a primary customer contact, handling routine inquiries and issues related to orders, returns, shipments, and products via email, fax, chat, and phone. Enter and manage customer orders, communicate shipment delays, and make changes or cancellations as needed. Initiate replacement orders, maintain customer/order records, route internal documentation, and generate reports. Escalate complex complaints and work with internal teams and carriers to resolve customer concerns, including handling irate customers professionally.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Avantor
Avantor
1 hour ago

Customer Experience Sr Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a primary customer contact, handling routine inquiries and issues related to orders, returns, shipments, and products via email, fax, chat, and phone. Enter and manage customer orders, communicate shipment delays, and make changes or cancellations as needed. Initiate replacement orders, maintain customer/order records, route internal documentation, and generate reports. Escalate complex complaints and work with internal teams and carriers to resolve customer concerns, including handling irate customers professionally.
Location: Coimbatore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary customer contact by email/fax/chat/phone for orders, returns, shipments, and products.
  • •Receive and enter customer orders, and call/email customers with shipment delay updates or required information.
  • •Modify or cancel orders/backorders, initiate replacement orders for shortages or incorrect items, and maintain customer/order records.
  • •Complete and route internal documentation to fulfill customer orders, and generate reports from the order entry database as needed.
  • •Work with internal departments and carriers, handle escalations for complex issues, and solicit and provide customer feedback.

Key Requirements

  • •Undergraduate, graduate, diploma, or equivalent work experience required.
  • •1–8 years of customer service experience preferred.
  • •Demonstrate working knowledge of Microsoft Word, Excel, Access, and Outlook.
  • •Excellent customer service skills with a friendly, courteous, and helpful approach.
  • •Strong communication skills (grammar, voice, diction) and customer orientation.
Skills:Customer serviceCommunicationCustomer orientationProfessionalismProblem-solving
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft AccessMicrosoft Outlook

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn