Supervisor, Transportation Breakdown (Cox Fleet)

AutoTrader.com
South Carolina, North Carolina, West Virginia, New Hampshire, Rhode Island, Pennsylvania, North Dakota, South Dakota, Puerto Rico, Connecticut, Mississippi, California, New Mexico, Washington, New Jersey, Wisconsin, Minnesota, Tennessee, Louisiana, Virginia, Oklahoma, New York, Illinois, Colorado, Michigan, Maryland, Delaware, Missouri, Nebraska, Kentucky, Hawaii, Florida, Vermont, Indiana, Montana, Georgia, Arizona, Alabama, Wyoming, Oregon, Alaska, Kansas, Idaho, Maine, Ohio, Iowa
Workplace: RemoteFull timeUSD 55,600 - 83,400 annuallyFunction: Transportation & Fleet OperationsExperience: 5+ yearsEducation: high_schoolSkills: ["Communication"]

Lead the Roadside dispatch team to maintain operational performance in a call-center environment. Coach and develop breakdown specialists, monitor dispatch timeliness and phone metrics, and ensure compliance with company procedures. Step in to handle events when needed, adjust schedules and priorities, and collaborate across the organization to support customers on the road. This role offers a flexible work option with local residency requirements and includes travel.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Supervisor, Transportation Breakdown (Cox Fleet)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the Roadside dispatch team to maintain operational performance in a call-center environment. Coach and develop breakdown specialists, monitor dispatch timeliness and phone metrics, and ensure compliance with company procedures. Step in to handle events when needed, adjust schedules and priorities, and collaborate across the organization to support customers on the road. This role offers a flexible work option with local residency requirements and includes travel.
Location: South Carolina, North Carolina, West Virginia, New Hampshire, Rhode Island, Pennsylvania, North Dakota, South Dakota, Puerto Rico, Connecticut, Mississippi, California, New Mexico, Washington, New Jersey, Wisconsin, Minnesota, Tennessee, Louisiana, Virginia, Oklahoma, New York, Illinois, Colorado, Michigan, Maryland, Delaware, Missouri, Nebraska, Kentucky, Hawaii, Florida, Vermont, Indiana, Montana, Georgia, Arizona, Alabama, Wyoming, Oregon, Alaska, Kansas, Idaho, Maine, Ohio, Iowa
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Coach and develop the Roadside dispatch team to meet dispatch timeliness, phone metrics, and operational efficiency goals.
  • •Support compliance by following company procedures and maintaining high service standards across the call center.
  • •Trainer responsibilities: provide personalized development and motivation to team members.
  • •Step in when needed to ensure top-notch event handling/customer support.
  • •Adjust schedules and juggle priorities as a dispatch leader to manage day-to-day operations.

Pay and Benefits

Salary: USD 55,600 - 83,400 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysWellness StipendParental LeaveVolunteer Time

Key Requirements

  • •High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center).
  • •Requires strong knowledge of MS Office.
  • •Excellent communication skills to work effectively with teams throughout the organization.
  • •May be a bachelor’s/master’s/Ph.D. with equivalent combinations of related experience (Transportation, Call Center).
Experience:5+ years
Education:High School
Skills:Communication
Tech Stack:MS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn