Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Communication","Training","Safety"]

Lead a heavy equipment maintenance team at a rental facility in Port Allen, using real-time data to assign and monitor work orders, track service intervals, order parts, and diagnose issues faster. Schedule repairs for customer and company-owned equipment, maintain customer satisfaction, and respond to service inquiries. Drive training, performance, and a safe work environment while leveraging EquipmentShare’s proprietary T3 platform.

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EquipmentShare
EquipmentShare
10 hours ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead a heavy equipment maintenance team at a rental facility in Port Allen, using real-time data to assign and monitor work orders, track service intervals, order parts, and diagnose issues faster. Schedule repairs for customer and company-owned equipment, maintain customer satisfaction, and respond to service inquiries. Drive training, performance, and a safe work environment while leveraging EquipmentShare’s proprietary T3 platform.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise Heavy Equipment Maintenance Technicians and other service personnel to ensure quality performance.
  • •Create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using real-time data.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships, keep customers satisfied, and respond to and resolve inquiries, requests, complaints, and other communications.
  • •Provide employee training and development, maintain a safe work environment, and handle other duties as assigned.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym MembershipMeal Allowance

Key Requirements

  • •Industry knowledge in equipment rental or a related construction field, with ideally three years of maintenance and service experience.
  • •Experience in field service, maintenance, and repair, with experience leading maintenance teams preferred.
  • •Strong interpersonal and problem-solving skills, plus superior customer service and verbal/written communication.
  • •Adaptability to a fast-paced company environment and willingness to quickly learn and stay current on EquipmentShare products and services.
  • •High school diploma; trade school certificate preferred, and a valid driver’s license (must be at least 21 to operate a company vehicle).
Experience:Equipment rentalConstructionField serviceMaintenance & repair
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkCommunicationTrainingSafety
Licenses:Driver's license
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn