SentiLink

2 days ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Own enterprise customer relationships across banks, credit unions, and fintechs, ensuring top-tier service and actionable business insight. Drive onboarding through dashboard training, account setup, and usage recommendations, then meet regularly to share performance data, updates, explore products, and manage renewals. Build deep expertise in the fraud domain to deliver consultative solutions, set client goals, and partner with Sales pre- and post-sales.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own enterprise account relationships across banks, credit unions, and fintech customers.
•Develop in-depth understanding of the fraud domain and SentiLink’s products.
•Lead onboarding activities including dashboard training and account setup with usage recommendations.
•Conduct regular customer meetings post-onboarding to share performance data, product updates, explore new products, and handle renewals.
•Establish business goals and plans to achieve targets using a consultative approach; partner with Sales pre- and post-sales.

Travel: Medium travel

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveHome Office

Key Requirements

•5-7 years of experience as a Customer Success Manager or Account Manager in Financial Services or Fraud.
•Deep customer-focused collaboration with cross-functional teams including Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence, and Engineering.
•Partner with Sales during pre- and post-sales activities.
•Self-motivated, detail-oriented, and committed to making partners successful.
•Experience with Salesforce and Apollo (a plus), plus willingness to travel up to 25% and live in the United States while being legally authorized to work in the U.S.

Experience:5-7 yearsFinancial servicesFraudFintech

Skills:Self-motivatedDetail-orientedConsultative approachCustomer-centric mindset

Tech Stack:SalesforceApollo

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SentiLink

Provides machine learning-based identity verification and fraud prevention solutions to financial services companies, helping detect synthetic identities, account takeover, and payment fraud to reduce losses and onboarding risk.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Mateo, United States

Founded: 2017

Website LinkedIn

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SentiLink

2 days ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own enterprise account relationships across banks, credit unions, and fintech customers.
•Develop in-depth understanding of the fraud domain and SentiLink’s products.
•Lead onboarding activities including dashboard training and account setup with usage recommendations.
•Conduct regular customer meetings post-onboarding to share performance data, product updates, explore new products, and handle renewals.
•Establish business goals and plans to achieve targets using a consultative approach; partner with Sales pre- and post-sales.

Travel: Medium travel

Pay and Benefits

Salary: USD 130,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveHome Office

Key Requirements

•5-7 years of experience as a Customer Success Manager or Account Manager in Financial Services or Fraud.
•Deep customer-focused collaboration with cross-functional teams including Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence, and Engineering.
•Partner with Sales during pre- and post-sales activities.
•Self-motivated, detail-oriented, and committed to making partners successful.
•Experience with Salesforce and Apollo (a plus), plus willingness to travel up to 25% and live in the United States while being legally authorized to work in the U.S.

Experience:5-7 yearsFinancial servicesFraudFintech

Skills:Self-motivatedDetail-orientedConsultative approachCustomer-centric mindset

Tech Stack:SalesforceApollo

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SentiLink

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Mateo, United States

Founded: 2017

Website LinkedIn