Technical Support Specialist - Core Apps

Smartsheet
United States
Workplace: RemoteFull timeUSD 25.24 - 34.25Function: IT Support & HelpdeskExperience: 1+ yearsSkills: ["Communication","Empathy","Problem-solving","Customer service","Teamwork"]

Technical Support Specialist role providing first-line support for Smartsheet’s cloud-based work execution platform. You will troubleshoot customer issues, become product-certified, collaborate with global teams, and drive customer satisfaction while continuously learning a product area and contributing to team projects in a fully remote environment.

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FursaFursa
Smartsheet
Smartsheet
2 months ago

Technical Support Specialist - Core Apps

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Technical Support Specialist role providing first-line support for Smartsheet’s cloud-based work execution platform. You will troubleshoot customer issues, become product-certified, collaborate with global teams, and drive customer satisfaction while continuously learning a product area and contributing to team projects in a fully remote environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Troubleshoot customer issues using internal and external documentation, various tools, and escalation resources to resolve customer issues and deliver great customer experiences.
  • •Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat.
  • •Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
  • •Become an expert in a specific product area.
  • •Contribute to team projects.

Pay and Benefits

Salary: USD 25.24 - 34.25
Perks:Health Insurance401kPaid HolidaysDentalVision

Key Requirements

  • •Excellent written, verbal and interpersonal communication skills.
  • •1+ years of Technical or Customer support experience, or equivalent.
  • •Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource.
  • •Working knowledge of assigned feature a plus.
  • •Flexibility in your working hours as this position will require work outside of standard business hours.
Experience:1+ yearsSaaSCloudCustomer support
Skills:CommunicationEmpathyProblem-solvingCustomer serviceTeamwork
Certifications:Smartsheet Product Certification
Languages:English

Eligibility

Nationality:US National
Visa:USA National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn