NICE CXone Technical Project Manager

TTEC Digital
Manila
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Written communication","Verbal communication","Organizational planning","Attention to detail","Relationship building"]

Lead client-facing delivery of NICE CCaaS solutions, managing overall implementation of projects from design through deployment support. Serve as the primary technical point of contact for leadership, providing project status, weekly reporting, and risk/change management. Manage communication, meetings, tracking, documentation, invoicing accuracy, and work plan execution with cross-functional teams and vendors. Hands-on technical ownership includes building, coding, testing, and improving client projects in NICE CXone Studio.

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FursaFursa
TTEC Digital
TTEC Digital
2 days ago

NICE CXone Technical Project Manager

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead client-facing delivery of NICE CCaaS solutions, managing overall implementation of projects from design through deployment support. Serve as the primary technical point of contact for leadership, providing project status, weekly reporting, and risk/change management. Manage communication, meetings, tracking, documentation, invoicing accuracy, and work plan execution with cross-functional teams and vendors. Hands-on technical ownership includes building, coding, testing, and improving client projects in NICE CXone Studio.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Manage overall delivery relationship with assigned clients, including frequent/direct contact with leadership for technical expertise and project status updates.
  • •Lead end-to-end implementation of client projects, coordinating teams (3–10) spanning staff, client resources, and vendors.
  • •Handle project management activities such as communication planning, meetings, tracking, reporting, escalation, and functional documentation.
  • •Deliver weekly status reports and provide progress/issue updates to client stakeholders, delivery management, and the account team.
  • •Work as part of the TTEC Digital project team to enhance and improve software in NICE CXone Studio; code and test projects as required.
Travel: Medium travel

Key Requirements

  • •5+ years of Project/Program Management experience within a consulting environment.
  • •Hands-on technical experience with NICE CXone, with deep knowledge in at least one of NICE CXone, Genesys Cloud, Five9, or Amazon Connect.
  • •Experience leading large enterprise client projects ($20,000–$250,000) including executive-level sponsorship and reporting requirements.
  • •Experience managing projects using multiple implementation methodologies, including waterfall, agile/scrum, and hybrid delivery.
  • •PMP or other project management certification strongly preferred.
Experience:5+ yearsConsultingEnterprise clientsDigital transformation
Skills:Written communicationVerbal communicationOrganizational planningAttention to detailRelationship building
Certifications:PMP
Tech Stack:NICE CXoneCXone StudioGenesys CloudFive9Amazon ConnectCCaaSWaterfallAgileScrumHybrid

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn