NOC Manager (Bangkok based, relocation provided)

Agoda
Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-10 yearsSkills: ["High-ownership","Data-driven decision-making","Growth mindset","Structured execution","Communication"]

Lead 24/7 Network Operations Center operations for Agoda, managing a team of engineers who support cross-functional products and infrastructure. Drive day-to-day reliability and continuous improvement, plan and execute operational projects end to end, and remove roadblocks in fast-moving incident environments. Use data analysis and SQL to identify trends and present actionable reporting, while developing engineers and advancing AI-driven automation to modernize NOC capabilities.

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FursaFursa
Agoda
Agoda
1 day ago

NOC Manager (Bangkok based, relocation provided)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead 24/7 Network Operations Center operations for Agoda, managing a team of engineers who support cross-functional products and infrastructure. Drive day-to-day reliability and continuous improvement, plan and execute operational projects end to end, and remove roadblocks in fast-moving incident environments. Use data analysis and SQL to identify trends and present actionable reporting, while developing engineers and advancing AI-driven automation to modernize NOC capabilities.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day NOC operations to ensure efficiency, reliability, quality, and continuous improvement.
  • •Guide and lead engineers, strategically plan operational projects, and deliver measurable outcomes end to end.
  • •Bring structure and clarity to complex technical environments and remove operational roadblocks.
  • •Analyze complex data sets to identify opportunities and trends, and present statistically strong insights to stakeholders.
  • •Drive AI-driven workload strategies to automate routine operations, optimize workflows, and modernize NOC capabilities.

Key Requirements

  • •5-10 years of hands-on experience in tech operation management, including 2+ years in a travel industry.
  • •Very good understanding of production IT environments, operations, and incidents.
  • •Ability to present and analyze data and create actionable reports, including writing in SQL.
  • •Structured, high-ownership approach to executing projects in a fast-paced 24/7 environment.
  • •Strong English communication skills with the ability to influence and work across multiple stakeholders.
Experience:5-10 yearsTravel industry
Skills:High-ownershipData-driven decision-makingGrowth mindsetStructured executionCommunication
Languages:English
Tech Stack:SQL

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn