DoorDash US

2 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Manage a focused book of ~75 SMB restaurant partners to drive retention, satisfaction, and growth. Use high-volume outbound calls and email outreach plus data-driven conversations to improve visibility, optimize listings, and drive adoption of DoorDash products like DashPass and ads/promos. Own weekly and quarterly KPIs, deliver QBRs, reduce churn, support store expansions, and collaborate with internal growth teams to pitch the right offerings.

Location: Philadelphia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a book of ~75 SMB merchants and build long-term relationships to improve performance on the platform.
•Make high-volume outbound calls and email outreach, using a prioritization framework to focus time and energy.
•Set and track KPI goals, regularly review performance, and advise merchants on pricing, promotions, and product adoption trade-offs.
•Deliver quarterly business reviews (QBRs) to assess partnership performance, identify revenue optimization opportunities, and plan growth.
•Reduce churn and support new store expansions while collaborating with internal growth teams on product recommendations; travel as needed for in-person events.
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Travel: Low travel

Pay and Benefits

Salary: USD 26.08 - 38.4 hourly

Perks:Health InsuranceDentalVision401kPaid ParentalPaid LeaveWellness StipendCommuter BenefitsDisability InsuranceLife InsurancePaid Holidays

Key Requirements

•2+ years of experience in client-facing sales, improving customer satisfaction, retention, and product adoption.
•2+ years of experience in outbound sales with outbound activity expectations (e.g., dials/talk time) and measurable targets.
•Experience in business operations or a related setting, with comfort being measured on both activity and outcomes.
•Experience owning a book of accounts and driving prioritization, retention, and growth in outbound sales/account management.
•Proficiency using Salesforce (or similar CRM) and Google Sheets or Microsoft Excel; strong AI fluency or willingness to build it.

Experience:2+ yearsOutbound salesAccount managementClient-facing sales

Skills:Data-drivenCollaborationEmpathyGoal-orientedPersistence

Languages:English

Tech Stack:SalesforceGoogle SheetsMicrosoft Excel

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

2 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Philadelphia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a book of ~75 SMB merchants and build long-term relationships to improve performance on the platform.
•Make high-volume outbound calls and email outreach, using a prioritization framework to focus time and energy.
•Set and track KPI goals, regularly review performance, and advise merchants on pricing, promotions, and product adoption trade-offs.
•Deliver quarterly business reviews (QBRs) to assess partnership performance, identify revenue optimization opportunities, and plan growth.
•Reduce churn and support new store expansions while collaborating with internal growth teams on product recommendations; travel as needed for in-person events.
•],
•travel
•salary_currency
•salary_minimum
•salary_maximum
•salary_average
•salary_frequency
•bonus
•equity_options
•benefits
•four_day_week
•salary_currency_placeholder
•salary_minimum_placeholder
•salary_maximum_placeholder
•salary_average_placeholder
•salary_frequency_placeholder
•bonus_placeholder
•equity_options_placeholder
•benefits_placeholder
•four_day_week_placeholder
•travel_placeholder

Travel: Low travel

Pay and Benefits

Salary: USD 26.08 - 38.4 hourly

Perks:Health InsuranceDentalVision401kPaid ParentalPaid LeaveWellness StipendCommuter BenefitsDisability InsuranceLife InsurancePaid Holidays

Key Requirements

•2+ years of experience in client-facing sales, improving customer satisfaction, retention, and product adoption.
•2+ years of experience in outbound sales with outbound activity expectations (e.g., dials/talk time) and measurable targets.
•Experience in business operations or a related setting, with comfort being measured on both activity and outcomes.
•Experience owning a book of accounts and driving prioritization, retention, and growth in outbound sales/account management.
•Proficiency using Salesforce (or similar CRM) and Google Sheets or Microsoft Excel; strong AI fluency or willingness to build it.

Experience:2+ yearsOutbound salesAccount managementClient-facing sales

Skills:Data-drivenCollaborationEmpathyGoal-orientedPersistence

Languages:English

Tech Stack:SalesforceGoogle SheetsMicrosoft Excel

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn