Trilingual Client Care Support - Contact Center

Support cardholders by handling inbound phone calls for multiple Visa products, following established policies and procedures. Meet quality expectations while quickly and professionally resolving customer requests through active listening and probing. Use various tools to document inquiries and update cardholder data in relevant databases, maintain confidentiality, and comply with Key Control and other policies. Work in a hybrid/on-site environment in Bogota, completing classroom and on-the-job training.