Sales & Insurance Executive (Account Management)

Carousell Group
Singapore
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1-2 yearsSkills: ["Communication","Follow-up","Customer-first mindset","Needs assessment","Negotiation","Problem-solving","Documentation","Independent work","Collaboration"]

Join the Automotive Finance team to connect car buyers and sellers with the right financing and insurance solutions. You’ll manage existing customer relationships, handle enquiries and service requests, follow up on renewals and outstanding applications, and prepare insurance documentation such as endorsements and billing adjustments. Work closely with Sales, Finance, Operations, and external partners to ensure accurate records and a seamless, customer-first experience while driving growth across digital listings and advertising platforms.

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Carousell Group
Carousell Group
18 hours ago

Sales & Insurance Executive (Account Management)

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Job Summary

Join the Automotive Finance team to connect car buyers and sellers with the right financing and insurance solutions. You’ll manage existing customer relationships, handle enquiries and service requests, follow up on renewals and outstanding applications, and prepare insurance documentation such as endorsements and billing adjustments. Work closely with Sales, Finance, Operations, and external partners to ensure accurate records and a seamless, customer-first experience while driving growth across digital listings and advertising platforms.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage and maintain relationships with existing customers, serving as the primary point of contact for enquiries, insurance requirements, and service requests.
  • •Follow up on outstanding matters, applications, renewals, and service requests to ensure timely resolution and a seamless customer experience.
  • •Prepare and review insurance documentation, including applications and endorsements, prior to processing.
  • •Handle policy endorsements, renewals, cancellations, and billing adjustments, and coordinate invoices, refunds, and policy documents.
  • •Maintain accurate customer and account records, liaise with internal teams and external partners, and contribute to process improvement initiatives.

Key Requirements

  • •1–2 years of experience in account handling and general insurance.
  • •Excellent communication and strong follow-up skills with a customer-first mindset.
  • •Confident in conducting needs assessments, overcoming objections, and closing deals.
  • •Detail-oriented with good Excel skills and documentation handling.
  • •Proactive learner who can work independently and collaboratively in a fast-paced environment.
Experience:1-2 yearsInsuranceAccount managementAutomotive finance
Skills:CommunicationFollow-upCustomer-first mindsetNeeds assessmentNegotiationProblem-solvingDocumentationIndependent workCollaboration
Languages:English
Tech Stack:Excel

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
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Glassdoor: 3.7
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