Senior Technical Solutions Manager

Reddit
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Prioritization","Independent work","Cross-functional collaboration","Technical troubleshooting"]

Lead technical investigations for Reddit Ads across campaign creation, delivery, measurement, APIs, integrations, and third-party reporting. Serve as a trusted advisor to advertisers, agencies, partners, and internal teams to translate issues and customer feedback into product improvements, runbooks, and scalable support workflows. Coordinate escalations with Product and Engineering, improve AI-assisted support processes, and contribute to EMEA technical solutions operations while supporting senior on-call rotations.

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FursaFursa
Reddit
Reddit
1 day ago

Senior Technical Solutions Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead technical investigations for Reddit Ads across campaign creation, delivery, measurement, APIs, integrations, and third-party reporting. Serve as a trusted advisor to advertisers, agencies, partners, and internal teams to translate issues and customer feedback into product improvements, runbooks, and scalable support workflows. Coordinate escalations with Product and Engineering, improve AI-assisted support processes, and contribute to EMEA technical solutions operations while supporting senior on-call rotations.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead complex technical investigations across Ads Manager, campaign creation, targeting, ad experiences, delivery, pacing, auctions, reporting, measurement, account access, APIs, integrations, MMP/SKAN workflows, and third-party reporting discrepancies.
  • •Advise customers and partners by translating business objectives into practical recommendations for implementation, measurement, troubleshooting, and platform usage.
  • •Manage end-to-end escalations by triaging urgent, revenue-impacting issues, coordinating Product and Engineering stakeholders, and driving resolution to agreed service expectations.
  • •Apply structured technical analysis using logs, data, APIs, event payloads, developer tools, documentation, and reproducible test cases to isolate root causes and differentiate configuration, integration, measurement, and product defects.
  • •Create scalable solutions by converting recurring issues into runbooks, documentation, enablement, tooling, and automation; improve AI-assisted support workflows and support senior on-call rotations.

Pay and Benefits

Perks:PensionHealth InsuranceDentalIncome ReplacementFamily PlanningPaid LeavePaid Parental

Key Requirements

  • •7+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role.
  • •Deep understanding of digital advertising ecosystems including campaign setup, targeting, delivery, pacing, bidding/auction dynamics, reporting, attribution, and measurement.
  • •Strong expertise in mobile app advertising (app event instrumentation, SDK and MMP configuration, attribution flows, SKAN, and app campaign diagnostics).
  • •Hands-on experience with REST APIs and technical integrations, including troubleshooting authentication and permission issues.
  • •Experience using logs, data analysis, developer tools, and reproducible test cases to investigate technical issues.
Experience:7+ yearsDigital advertisingMobile app advertisingAd technology
Education:Bachelor's
Skills:CommunicationPrioritizationIndependent workCross-functional collaborationTechnical troubleshooting
Languages:English
Tech Stack:REST APIsAPIsJavaScriptHTMLCSSXMLSDKMMPSKANLogsDeveloper tools

Company Brief

Reddit
Operates Reddit, a large online community and discussion platform where users submit content, comment, and vote across topic-based communities (subreddits); monetizes via advertising, premium subscriptions, and awards.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2005
WebsiteLinkedIn