Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Drive outbound sales for telecom products to Canada-based customers, engaging prospective and existing clients through consultative selling. Make high-volume calls, understand needs, recommend tailored plan, upgrade, and retention offers, and handle objections while meeting daily, weekly, and monthly targets. Maintain accurate CRM records, comply with scripts and quality standards, and deliver a strong customer experience that maximizes revenue.

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FursaFursa
NTT
NTT
1 month ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Drive outbound sales for telecom products to Canada-based customers, engaging prospective and existing clients through consultative selling. Make high-volume calls, understand needs, recommend tailored plan, upgrade, and retention offers, and handle objections while meeting daily, weekly, and monthly targets. Maintain accurate CRM records, comply with scripts and quality standards, and deliver a strong customer experience that maximizes revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products, plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •Graduate (flexible based on communication skills).
  • •1–2 years of experience (BPO/sales preferred).
  • •Strong communication with neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening.
  • •Resilience to handle rejection and basic system/CRM handling.
Experience:1-2 yearsBPOTelecomSales
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMSystem

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn