Customer Experience Banker - Eastwood

Huntington Bancshares
Ohio
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships. Proactively identify customer financial goals, educate customers on deposit, loan, and other banking products, and recommend appropriate solutions. Process transactions accurately, resolve customer issues, and drive growth through disciplined sales, follow-ups, outbound calling, and referral sourcing—while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
5 hours ago

Customer Experience Banker - Eastwood

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships. Proactively identify customer financial goals, educate customers on deposit, loan, and other banking products, and recommend appropriate solutions. Process transactions accurately, resolve customer issues, and drive growth through disciplined sales, follow-ups, outbound calling, and referral sourcing—while adhering to operational, security, risk, and regulatory policies.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Process customer transactions accurately and efficiently while delivering exemplary service.
  • •Educate customers on bank products, services, and technology, including consumer deposit products and consumer lending.
  • •Proactively grow customer relationships using a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Follow operational, security, risk, and regulatory policies and procedures while referring customers to other areas of the bank.

Key Requirements

  • •High school diploma or GED plus at least 1 year of customer service or military service in an administration/contracting/civil affairs or similar role, or a Bachelor’s degree.
  • •Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
  • •Demonstrate acumen in sales, customer service, relationship management, and banking/consumer lending (and business banking).
  • •Have experience with goal-driven retail sales or customer service in banking/financial services.
  • •Be able to handle cash (preferred) and feel comfortable with technology such as mobile services and online banking.
Experience:1+ yearsBankingFinancial servicesCustomer serviceRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking

Eligibility

Visa:F-1H-1BO-1TNE-3
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn