Aon

4 months ago

Helpdesk Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Join the Technology Services team as a Helpdesk Assistant supporting Aon colleagues in Portugal. You will provide deskside IT support, manage hardware lifecycles and stock, ensure asset security and IT compliance, and assist with documentation and knowledge base updates while traveling between regional offices as needed.

Location: Lisbon

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Provide deskside IT support to colleagues across Aon and ensure timely resolution of incidents and requests.
•Manage hardware installations, moves, changes, recoveries, and stock levels according to Aon Global Standards.
•Maintain high standards of asset security and compliance.
•Provide L1/L2 support, including Tech Bar support where available.
•Travel between Aon offices within the region as needed.

Key Requirements

•Strong experience in IT deskside support in enterprise environments.
•Excellent communication skills in English (written and spoken).
•Solid technical proficiency across PCs, and Microsoft Office environments.
•Strong analytical and problem-solving skills with a proactive and organized mindset.
•Understanding of ITIL Service Management principles.

Experience:IT servicesEnterprise IT

Skills:CommunicationProblem-solvingCustomer focusStakeholder managementTeamwork

Certifications:MCITP

Languages:English

Tech Stack:PCsMicrosoft OfficeITIL

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Aon