Sutherland

2 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer Service Specialist role in Alexandria focusing on delivering exceptional support, resolving inquiries, and maintaining high customer satisfaction in a fast-paced environment.

Location: Alexandria

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer interactions with efficiency and empathy
•Provide tailored solutions to meet customer needs
•Ensure a positive customer experience through effective communication and professional phone etiquette
•Deliver exceptional customer support and maintain high levels of customer satisfaction
•Navigate fast-paced environment and solve customer inquiries efficiently

Key Requirements

•Fluency in English (B2/C1 level) is a MUST
•Strong skills in Customer Service and Customer Support
•Proven ability to enhance Customer Satisfaction and Customer Experience
•Flexibility with night and overnight shifts
•Excellent communication and problem-solving mindset

Experience:TelecommunicationsCustomer service

Skills:CommunicationEmpathyCustomer service

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

2 months ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer Service Specialist role in Alexandria focusing on delivering exceptional support, resolving inquiries, and maintaining high customer satisfaction in a fast-paced environment.

Location: Alexandria

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer interactions with efficiency and empathy
•Provide tailored solutions to meet customer needs
•Ensure a positive customer experience through effective communication and professional phone etiquette
•Deliver exceptional customer support and maintain high levels of customer satisfaction
•Navigate fast-paced environment and solve customer inquiries efficiently

Key Requirements

•Fluency in English (B2/C1 level) is a MUST
•Strong skills in Customer Service and Customer Support
•Proven ability to enhance Customer Satisfaction and Customer Experience
•Flexibility with night and overnight shifts
•Excellent communication and problem-solving mindset

Experience:TelecommunicationsCustomer service

Skills:CommunicationEmpathyCustomer service

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor