Part - Time Café Ambassador - West Town Mall

Discover Financial
United States
Workplace: OnsitePart timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","De-escalation","Attention to detail","Teamwork"]

Act as the face of Capital One in the West Town Mall Café, engaging guests in a high-energy community setting. Share the value of Capital One’s products and services through genuine conversations, and guide customers through mobile tools and digital troubleshooting. Host and support local events that promote financial health while advocating for customers, de-escalating concerns, and resolving issues in line with compliance requirements.

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Discover Financial
Discover Financial
3 weeks ago

Part - Time Café Ambassador - West Town Mall

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Act as the face of Capital One in the West Town Mall Café, engaging guests in a high-energy community setting. Share the value of Capital One’s products and services through genuine conversations, and guide customers through mobile tools and digital troubleshooting. Host and support local events that promote financial health while advocating for customers, de-escalating concerns, and resolving issues in line with compliance requirements.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Proactively engage with café guests and serve as a banking guide rather than a barista
  • •Share Capital One product and service value through conversation without high-pressure sales goals
  • •Guide customers through the digital ecosystem, including mobile tools and troubleshooting tech challenges
  • •Host and support local events promoting financial health within established programs and partnerships
  • •Advocate for customers by problem-solving and owning issue resolution in compliance with regulatory requirements

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisability InsuranceEducation AssistanceElder Care

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification
  • •At least 1 year of Retail, Sales, or Customer Service experience
  • •Associate’s degree (preferred)
  • •2+ years of banking experience (preferred)
  • •Proficient in G-Suite (preferred)
Experience:1+ yearsBankingRetailCustomer service
Skills:CommunicationProblem-solvingDe-escalationAttention to detailTeamwork
Tech Stack:G-SuiteMobile tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn