VP of Customer Success

Lead and scale the global post-sales Customer Success organization as a core revenue driver across Commercial, Mid-Market, and Enterprise segments. Own GRR/NRR outcomes, architect segment-specific success motions, and build account health and forecasting infrastructure. Manage first- and second-line CS leaders across geographies, partner with GTM leadership, and deploy AI-forward workflows alongside traditional CS tooling to drive retention, expansion, and team productivity.