Retail Personal Banker Associate I - Kalamazoo Main

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Consultative selling","Customer focus","Communication","Risk awareness","Ethics","Confidentiality"]

Become a Retail Personal Banker I by completing a 9-week onboarding and certification program with rotations across operations and sales/service. Use a consultative sales process and Financial Needs Assessment to understand customer needs, recommend retail consumer and small business solutions, and drive cross-selling through lobby leadership, tele-consulting, and appointments. Partner with business groups and help meet customer experience and financial goals while following risk and ethics policies.

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Fifth Third Bancorp
Fifth Third Bancorp
1 hour ago

Retail Personal Banker Associate I - Kalamazoo Main

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Job Summary

Become a Retail Personal Banker I by completing a 9-week onboarding and certification program with rotations across operations and sales/service. Use a consultative sales process and Financial Needs Assessment to understand customer needs, recommend retail consumer and small business solutions, and drive cross-selling through lobby leadership, tele-consulting, and appointments. Partner with business groups and help meet customer experience and financial goals while following risk and ethics policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
  • •Maintain in-depth knowledge of retail consumer and small business products and recommend appropriate solutions.
  • •Use CAMP and approved marketing tools to proactively reach out and set appointments for periodic financial reviews.
  • •Engage in cross-selling and outside sales activities, including referrals to business partners for holistic solutions.
  • •Process teller transactions and participate in retail product opening/servicing, including consumer loan and bankcard processes and financial center opening/closing as directed.
Travel: Medium travel

Key Requirements

  • •College degree or work experience providing transferrable skills, or a combination of education and experience.
  • •Experience in the financial industry preferred.
  • •Demonstrated ability to develop comfort level with sales activities to acquire new customers and cross-sell to existing customers.
  • •Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
  • •Ability to develop a working knowledge of retail policies and procedures to make sound decisions.
Experience:Financial services
Skills:Consultative sellingCustomer focusCommunicationRisk awarenessEthicsConfidentiality
Certifications:S.A.F.E. Act registration (NMLS)
Tech Stack:CAMPNMLSMU4R

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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