Customer Loyalty Specialist (Logan, UT)

NRG Energy
United States
Workplace: OnsiteFull timeUSD 17.75+ hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","De-escalation","Active listening","Goal-oriented"]

Act as a customer loyalty advocate for Vivint Smart Home, strengthening trust in smart home solutions by de-escalating concerns, solving problems, and supporting customer inquiries. Drive retention by presenting tailored renewal, savings, upgrades, and add-on services, including opportunities to upsell. Use active listening and clear communication while navigating multiple systems, collaborating with supervisors and performance specialists for coaching and growth.

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NRG Energy
NRG Energy
1 month ago

Customer Loyalty Specialist (Logan, UT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Act as a customer loyalty advocate for Vivint Smart Home, strengthening trust in smart home solutions by de-escalating concerns, solving problems, and supporting customer inquiries. Drive retention by presenting tailored renewal, savings, upgrades, and add-on services, including opportunities to upsell. Use active listening and clear communication while navigating multiple systems, collaborating with supervisors and performance specialists for coaching and growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •De-escalate challenging situations with empathy and professionalism.
  • •Use problem-solving to identify root causes behind a customer’s intent to cancel and deliver effective solutions.
  • •Retain new and end-of-term customers by presenting tailored renewal and savings options, including value-driven upgrades and add-on services.
  • •Build rapport using confident communication and active listening.
  • •Support customers calling in with product or service inquiries, promote eligible savings opportunities, and navigate multiple systems accurately.

Pay and Benefits

Salary: USD 17.75 hourly
Perks:Health InsuranceDentalVisionMeal AllowancePaid Holidays401kEquity

Key Requirements

  • •Must be able to reliably commute to our Logan, UT office
  • •Must be at least 18 years old
  • •Strong communication skills to build trust quickly with customers
  • •Strong problem-solving skills to find creative, customer-centered solutions
  • •Ability to de-escalate challenging situations with empathy and professionalism
Skills:CommunicationProblem-solvingDe-escalationActive listeningGoal-oriented

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn