NRG Energy

1 week ago

Customer Loyalty Specialist (Logan, UT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Act as a customer loyalty advocate for Vivint Smart Home, strengthening trust in smart home solutions by de-escalating concerns, solving problems, and supporting customer inquiries. Drive retention by presenting tailored renewal, savings, upgrades, and add-on services, including opportunities to upsell. Use active listening and clear communication while navigating multiple systems, collaborating with supervisors and performance specialists for coaching and growth.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•De-escalate challenging situations with empathy and professionalism.
•Use problem-solving to identify root causes behind a customer’s intent to cancel and deliver effective solutions.
•Retain new and end-of-term customers by presenting tailored renewal and savings options, including value-driven upgrades and add-on services.
•Build rapport using confident communication and active listening.
•Support customers calling in with product or service inquiries, promote eligible savings opportunities, and navigate multiple systems accurately.

Pay and Benefits

Salary: USD 17.75 hourly

Perks:Health InsuranceDentalVisionMeal AllowancePaid Holidays401kEquity

Key Requirements

•Must be able to reliably commute to our Logan, UT office
•Must be at least 18 years old
•Strong communication skills to build trust quickly with customers
•Strong problem-solving skills to find creative, customer-centered solutions
•Ability to de-escalate challenging situations with empathy and professionalism

Skills:CommunicationProblem-solvingDe-escalationActive listeningGoal-oriented

Company Brief

NRG Energy

NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1989

Website LinkedIn

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NRG Energy

1 week ago

Customer Loyalty Specialist (Logan, UT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•De-escalate challenging situations with empathy and professionalism.
•Use problem-solving to identify root causes behind a customer’s intent to cancel and deliver effective solutions.
•Retain new and end-of-term customers by presenting tailored renewal and savings options, including value-driven upgrades and add-on services.
•Build rapport using confident communication and active listening.
•Support customers calling in with product or service inquiries, promote eligible savings opportunities, and navigate multiple systems accurately.

Pay and Benefits

Salary: USD 17.75 hourly

Perks:Health InsuranceDentalVisionMeal AllowancePaid Holidays401kEquity

Key Requirements

•Must be able to reliably commute to our Logan, UT office
•Must be at least 18 years old
•Strong communication skills to build trust quickly with customers
•Strong problem-solving skills to find creative, customer-centered solutions
•Ability to de-escalate challenging situations with empathy and professionalism

Skills:CommunicationProblem-solvingDe-escalationActive listeningGoal-oriented

Company Brief

NRG Energy

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1989

Website LinkedIn