Senior Analyst, Technology Account Management

Mastercard
Singapore
Full timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-focused mindset","Communication","Collaboration","Problem-solving","Continuous improvement"]

Support end-to-end technology and operational relationships with assigned customers in Singapore and the region. Execute TAM projects and processes, manage customer incidents by coordinating internal technical teams, and escalate complex issues when needed. Maintain customer technical documentation, assist with Quarterly Operational Reviews, and provide basic product guidance and operational support. Drive continuous improvement in service quality and efficiency while mentoring junior team members and contributing to new solution development.

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FursaFursa
Mastercard
Mastercard
2 days ago

Senior Analyst, Technology Account Management

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Last checked: 3 hours agoStatus: Live

Job Summary

Support end-to-end technology and operational relationships with assigned customers in Singapore and the region. Execute TAM projects and processes, manage customer incidents by coordinating internal technical teams, and escalate complex issues when needed. Maintain customer technical documentation, assist with Quarterly Operational Reviews, and provide basic product guidance and operational support. Drive continuous improvement in service quality and efficiency while mentoring junior team members and contributing to new solution development.
Location: Singapore
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end technology and operational relationship with assigned customers in Singapore and the region.
  • •Execute key TAM project elements and processes independently.
  • •Track and manage customer incidents by coordinating internal technical teams to drive timely resolution and escalate high-risk issues.
  • •Maintain up-to-date customer technical documentation and support Quarterly Operational Reviews and customer engagements.
  • •Contribute to process improvement, solution development, and guide junior team members through knowledge sharing and informal coaching.

Key Requirements

  • •Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
  • •Prior experience in the payments industry or related fields.
  • •Strong knowledge of card and digital payments, including transaction flows, processing, and card operations.
  • •Demonstrated experience coordinating, tracking, and managing projects while supporting customer operations and production environments.
  • •Excellent communication skills with fluency in English; strong collaboration across cultures and time zones.
Experience:PaymentsDigital paymentsCard paymentsCustomer operations
Education:Bachelor's
Skills:Customer-focused mindsetCommunicationCollaborationProblem-solvingContinuous improvement
Languages:English

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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