Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Listening","Communication","Problem-solving","Customer service","Multitasking","Collaboration","Detail-oriented"]

Greet customers in branch lobbies and help them complete everyday banking transactions using mobile app and ATM technology. Provide personalized advice and solutions, educate customers on Citizens products and benefits, and connect customers with Bankers for next steps. Follow all cash-handling and compliance policies while addressing questions and concerns, asking needs-based questions, and solving customer issues to build long-term relationships.

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Citizens Bank
Citizens Bank
3 days ago

Citizens Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Live

Job Summary

Greet customers in branch lobbies and help them complete everyday banking transactions using mobile app and ATM technology. Provide personalized advice and solutions, educate customers on Citizens products and benefits, and connect customers with Bankers for next steps. Follow all cash-handling and compliance policies while addressing questions and concerns, asking needs-based questions, and solving customer issues to build long-term relationships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet customers in branch lobbies and help them complete simple transactions using mobile app and ATM technology.
  • •Provide personalized advice and solutions to help customers achieve financial goals and connect them with Bankers for next steps.
  • •Educate customers on Citizens products and benefits and respond to questions and concerns.
  • •Follow all financial policies and procedures, including proper cash handling and state and local laws and regulations.
  • •Ask questions, identify needs, and help enhance and develop long-term customer relationships.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid LeaveParental LeaveWellness StipendRetirement Benefits

Key Requirements

  • •High school degree or GED.
  • •Minimum 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum 1 year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills with the ability to ask questions and identify customer needs.
  • •Customer-centric mindset and ability to problem solve customer issues while following financial policies and procedures.
Experience:1+ yearsBankingFinancial servicesCustomer service
Education:High School
Skills:ListeningCommunicationProblem-solvingCustomer serviceMultitaskingCollaborationDetail-oriented
Tech Stack:Mobile appATMsDigital technology

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website