Associate Technical Support Engineer

Salesforce
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer-first mindset","Problem-solving","Organizational skills","Adaptability","Professional communication"]

Join Salesforce’s Global Voice Support team within Cloud Success as an Associate Technical Support Engineer. You’ll troubleshoot and guide customers worldwide through phone, email, or chat, advising best practices for user and data management, reporting, and dashboards. Work in a 24/7 support model with the flexibility to rotate shifts, escalate complex cases appropriately, and help improve resolution times using an automation and AI-forward mindset.

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FursaFursa
Salesforce
Salesforce
23 hours ago

Associate Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join Salesforce’s Global Voice Support team within Cloud Success as an Associate Technical Support Engineer. You’ll troubleshoot and guide customers worldwide through phone, email, or chat, advising best practices for user and data management, reporting, and dashboards. Work in a 24/7 support model with the flexibility to rotate shifts, escalate complex cases appropriately, and help improve resolution times using an automation and AI-forward mindset.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver frontline technical support to Salesforce clients globally via phone, email, or chat.
  • •Advise best practices across user management, data management, reporting, and dashboards.
  • •Escalate cases to Professional Services or the Account Executive team when needed.
  • •Track and maintain client communications and case documentation in Salesforce.
  • •Follow support processes while proactively suggesting improvements, especially where AI or automation can reduce resolution time.

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, or a related technical field.
  • •Up to 12 months of experience in voice support, IT/product support operations, or a customer handling role.
  • •Fluent communication in English, both written and verbal.
  • •Technical aptitude for learning Salesforce Cloud applications and solutions.
  • •Strong organizational, analytical, and problem-solving skills with a customer-first mindset.
Education:Bachelor's
Skills:Customer-first mindsetProblem-solvingOrganizational skillsAdaptabilityProfessional communication
Certifications:Salesforce ADM 201Salesforce ADM 211
Languages:EnglishGermanFrenchItalianSpanishPortugueseDutch
Tech Stack:SalesforceSalesforce CloudAgentforceAI

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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