Senior Account Manager, SME & Growth

Airwallex
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Consultative selling","Communication","Relationship building","Analytical thinking","Problem-solving"]

Own and grow a portfolio of strategic SME and Growth accounts, building trusted relationships and driving retention, product adoption, and expansion. Lead complex technical discussions and commercial negotiations, identify upsell opportunities, and translate customer needs into multi-product solutions. Use data to shape account strategy and deliver against KPIs and revenue targets while coaching junior account management team members and supporting EMEA GTM priorities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airwallex
Airwallex
2 days ago

Senior Account Manager, SME & Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own and grow a portfolio of strategic SME and Growth accounts, building trusted relationships and driving retention, product adoption, and expansion. Lead complex technical discussions and commercial negotiations, identify upsell opportunities, and translate customer needs into multi-product solutions. Use data to shape account strategy and deliver against KPIs and revenue targets while coaching junior account management team members and supporting EMEA GTM priorities.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and grow a portfolio of strategic accounts by developing account plans, increasing product adoption, deepening relationships, and driving expansion.
  • •Identify, develop, and close upsell and expansion opportunities through the full sales cycle to revenue realisation.
  • •Act as a trusted advisor by understanding customer needs and goals and helping them maximise value from Airwallex.
  • •Lead complex technical discussions and commercial negotiations, including bespoke agreements and multi-product solutions for high-value expansions.
  • •Coach and develop junior members of the Account Management team while leading strategic initiatives and GTM priorities.

Key Requirements

  • •4+ years of customer-facing account management or sales experience, ideally in technology, software, fintech, or payments with a track record of top performance.
  • •Strong consultative selling skills managing complex sales cycles within existing customer accounts and communicating value propositions; MEDDPICC preferred.
  • •Proven success exceeding commercial targets in fast-paced, high-pace environments, consistently delivering against revenue and KPIs.
  • •Strong analytical and strategic skills to use data for account planning, growth opportunity identification, and QBRs.
  • •Bachelor’s degree or equivalent; strong API knowledge is required, and experience with Salesforce is highly regarded.
Experience:4+ yearsFintechPaymentsSaaSTechnologySoftware
Education:Bachelor's
Skills:Consultative sellingCommunicationRelationship buildingAnalytical thinkingProblem-solving
Languages:English
Tech Stack:APISalesforceQBRMEDDPICC

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor