Software Engineer - Customer Service Platform

Netflix
Panama
Workplace: RemoteFull timeUSD 388,000 - 558,000 annuallyFunction: Software EngineeringSkills: ["Operational excellence","Reliability","UX fundamentals","Independent execution"]

Build and ship next-generation features for Netflix’s Customer Service Platform, including help center experiences and agent-facing tooling like member/CRM systems. Collaborate with product stakeholders, sister engineering teams, and external vendors to deliver end-to-end solutions at massive scale. Work with a modern hybrid architecture and support production services via an on-call rotation. Leverage frontend and backend expertise to improve operational efficiency and accelerate iterations, including GenAI initiatives.

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FursaFursa
Netflix
Netflix
3 days ago

Software Engineer - Customer Service Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Build and ship next-generation features for Netflix’s Customer Service Platform, including help center experiences and agent-facing tooling like member/CRM systems. Collaborate with product stakeholders, sister engineering teams, and external vendors to deliver end-to-end solutions at massive scale. Work with a modern hybrid architecture and support production services via an on-call rotation. Leverage frontend and backend expertise to improve operational efficiency and accelerate iterations, including GenAI initiatives.
Location: Panama
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Ideate, build, test, and deploy robust features for the help center sub team.
  • •Deliver end-to-end solutions by collaborating with engineering teams, product stakeholders, and external vendors.
  • •Work across frontend and backend to improve consumer-facing support experiences serving tens of millions of visitors.
  • •Build platform-layer abstractions and orchestrations to handle high traffic and integrate vendor solutions at scale.
  • •Participate in an on-call rotation supporting production services.

Pay and Benefits

Salary: USD 388,000 - 558,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityDisabilityHsaFsaPaid Leave

Key Requirements

  • •Solid experience with TypeScript or JavaScript.
  • •Solid experience with modern UI framework such as React.
  • •Experience with API technologies such as GraphQL, gRPC, and REST.
  • •Experience with cloud computing platforms like Amazon Web Services.
  • •Solid knowledge of data structures, DB schema design, and modern design patterns.
Experience:Customer supportConsumer-facing webGenAIDistributed systems
Skills:Operational excellenceReliabilityUX fundamentalsIndependent execution
Tech Stack:TypeScriptJavaScriptReactGraphQLGRPCRESTAmazon Web ServicesGenAIMLWebView

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
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Glassdoor: 4.1
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