Hyperscale Account Manager

Black Box
Atlanta, Dallas
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Organization","Time management","Communication","Cross-functional collaboration","Follow-through"]

Support day-to-day management of a large, complex hyperscale data center account by partnering with the Lead Account Manager. Maintain client engagement through regular communication and timely responses, track action items, deliverables, and timelines, and monitor scope changes for additional work. Coordinate across internal teams (operations, engineering, recruiting, finance) to keep projects moving. Maintain accurate Salesforce records and support basic pipeline reporting.

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FursaFursa
Black Box
Black Box
4 days ago

Hyperscale Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support day-to-day management of a large, complex hyperscale data center account by partnering with the Lead Account Manager. Maintain client engagement through regular communication and timely responses, track action items, deliverables, and timelines, and monitor scope changes for additional work. Coordinate across internal teams (operations, engineering, recruiting, finance) to keep projects moving. Maintain accurate Salesforce records and support basic pipeline reporting.
Location: Atlanta, Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with the Lead Account Manager to support day-to-day account management.
  • •Track action items, deliverables, and timelines across multiple projects and ensure follow-ups.
  • •Maintain regular communication with client stakeholders and provide updates and request responses.
  • •Monitor scope changes, flag potential additional work, and support proposal and pricing inputs.
  • •Coordinate with internal teams (operations, engineering, recruiting, finance) and maintain Salesforce activity, opportunities, and notes for pipeline tracking.

Key Requirements

  • •At least 5 years of experience in account management, sales, or a client-facing role.
  • •Experience supporting large or complex accounts such as data center, construction, infrastructure, or similar.
  • •Strong organizational and time management skills with the ability to manage multiple priorities.
  • •Ability to manage multiple priorities and follow through on deliverables in a fast-paced environment.
  • •Proficiency in Salesforce, including maintaining accurate account activity and opportunities.
Experience:5+ yearsData centerConstructionInfrastructure
Skills:OrganizationTime managementCommunicationCross-functional collaborationFollow-through
Tech Stack:Salesforce

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website