Enterprise Account Manager

Gorgias
Paris
Workplace: OnsiteFull timeEUR 61,000 - 67,000 annuallyFunction: SalesSkills: ["Communication","Relationship building","Strategic problem-solving","Data analysis","Organizational skills"]

Own a portfolio of roughly 120 enterprise accounts and drive expansion growth through upsell and cross-sell. Partner closely with Customer Success Managers to retain customers and increase ARR, building strategic account plans and engaging executive stakeholders. Collaborate with Customer Success, Product, and Legal to address complex challenges and improve the customer experience. Maintain accurate CRM updates and travel in-person up to 3–4 weeks per year to deepen relationships.

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FursaFursa
Gorgias
Gorgias
1 month ago

Enterprise Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of roughly 120 enterprise accounts and drive expansion growth through upsell and cross-sell. Partner closely with Customer Success Managers to retain customers and increase ARR, building strategic account plans and engaging executive stakeholders. Collaborate with Customer Success, Product, and Legal to address complex challenges and improve the customer experience. Maintain accurate CRM updates and travel in-person up to 3–4 weeks per year to deepen relationships.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Drive account growth by identifying and executing upsell and cross-sell opportunities while meeting revenue targets.
  • •Develop strategic account plans with CSMs using insights to maximize customer value and align with business objectives.
  • •Engage key stakeholders, building executive-level relationships and fostering advocacy.
  • •Collaborate cross-functionally with CS, Product, and Legal to deliver seamless customer experiences and resolve complex challenges.
  • •Document account activities, opportunities, and risks in the CRM and travel in-person up to 3–4 weeks per year to strengthen relationships.
Travel: Medium travel

Pay and Benefits

Salary: EUR 61,000 - 67,000 annually
Equity and Bonus:Equity
Perks:Learning Budget

Key Requirements

  • •3-4 years managing and selling into Enterprise SaaS accounts ($30M+ GMV) with proven expansion growth across portfolios exceeding $3M ARR.
  • •Fluent in both French and English.
  • •Strong ability to engage and influence C-level executives and build long-term partnerships.
  • •Data-driven experience interpreting data trends to identify opportunities and mitigate risks.
  • •Proficiency with CRM and reporting tools to document account activities and leverage insights.
Experience:SaaSEnterprise SaaSEcommerce
Skills:CommunicationRelationship buildingStrategic problem-solvingData analysisOrganizational skills
Languages:FrenchEnglish
Tech Stack:CRMChatGPTClaudeGranola

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor