Aon

1 week ago

Commercial Lines, Account Manager (NC or remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Manage a commercial insurance book of business with a focus on full retention and high-quality client service. Serve as the day-to-day liaison for middle-market accounts, handling contract analysis, coverage/exposure reviews, endorsements, renewal control, quotes/proposals, binding coverage, and claim follow-up. Collaborate with producers/account executives, cross-sell within the existing book, and provide prompt, accurate communication to improve customer satisfaction and revenue.

Location: Charlotte

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide prompt, accurate, courteous service and consistent communication to clients.
•Handle daily servicing tasks including contract analysis, coverage/exposure analysis, endorsement activity, billing questions, problem-solving, and renewal control.
•Prepare quotes/proposals, bind coverage, and support claim reporting and follow-up.
•Assist clients with appropriate coverage changes and educate clients on coverage, exclusions, and exposures while documenting electronically.
•Cross-sell/account-round within the existing book by marketing opportunities and developing alternative renewal options and renewal materials.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Perks:401kHealth InsuranceDentalVisionPaid LeaveLife Insurance

Key Requirements

•Property & casualty (P&C) insurance license upon hire is required.
•At least 2 years of experience in commercial lines insurance, including underwriting/coverage/rate analysis.
•In-depth knowledge of insurance coverages and ability to communicate clearly to clients and underwriters.
•Strong written and verbal communication skills with the ability to prioritize and self-manage workload.
•Proficiency in Microsoft Word and Excel; EPIC experience is preferred.

Experience:2+ yearsCommercial lines insuranceProperty and casualty insuranceP&CMiddle-marketInsurance underwriting

Skills:Customer serviceRelationship buildingCommunicationProblem-solvingSelf-management

Licenses:Property and casualty (P&C) insurance license

Certifications:P&C license

Languages:English

Tech Stack:Microsoft WordMicrosoft ExcelEPICAgency management system

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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