Renewals Specialist - Splunk COE (Hybrid)

Cisco
Costa Rica
Workplace: HybridFull timeFunction: SalesExperience: 2+ yearsEducation: bachelorsSkills: ["Attention to detail","Organizational skills","Prioritization","Relationship building","Communication"]

Drive software license renewals by creating accurate renewal quotes and booking renewals for enterprise customers. Partner with Sales, Success, Renewals Management, and Operations to maximize retention, minimize churn risk, and improve renewal efficiency at scale. Own forecast accuracy, analyze deal and order-level details, resolve issues, and maintain complete entitlement and contract records in Salesforce while supporting North America and Latin America.

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Cisco
Cisco
23 hours ago

Renewals Specialist - Splunk COE (Hybrid)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Drive software license renewals by creating accurate renewal quotes and booking renewals for enterprise customers. Partner with Sales, Success, Renewals Management, and Operations to maximize retention, minimize churn risk, and improve renewal efficiency at scale. Own forecast accuracy, analyze deal and order-level details, resolve issues, and maintain complete entitlement and contract records in Salesforce while supporting North America and Latin America.
Location: Costa Rica
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Create renewal quotes and book license renewals for Splunk software in support of retention and growth.
  • •Support dedicated renewals operations, including quote creation, customer outreach, deal-level analysis, order processing, and booking.
  • •Maintain accurate renewals forecasting and status updates; proactively research and address data gaps.
  • •Prepare accurate renewal quotes at least 90 days before subscription expiration and track pending/lost renewals with cancellation reasons.
  • •Collaborate with cross-functional teams (Renewals, Sales/Success, Partner Operations, Sales Operations, Partner Development, Order Management) to ensure quotes and orders meet booking and revenue recognition criteria.

Key Requirements

  • •2+ years of related experience.
  • •Experience selling, demand generation, or renewing enterprise software with a track record of meeting/exceeding renewal or sales quotas.
  • •Hands-on knowledge of Enterprise Sales Infrastructure, including Salesforce CRM/CPQ and renewals/recurring revenue management tools (e.g., Gainsight).
  • •Solid understanding of SaaS and/or enterprise sales business models and customer lifecycle measures/revenue streams.
  • •Excellent English written and verbal communication; fluency in Portuguese is a plus.
Experience:2+ yearsEnterprise softwareSaaSRenewalsRecurring revenue
Education:Bachelor's
Skills:Attention to detailOrganizational skillsPrioritizationRelationship buildingCommunication
Languages:EnglishPortuguese
Tech Stack:Salesforce CRMSalesforceCPQGainsightSalesforce.com

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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