Customer Specialist - Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Deliver customer-first support throughout the used-car buying and selling journey, including appraisals, test drives, financing applications, and paperwork management. Assess vehicle condition, perform cosmetic inspections, and coordinate service appointments while maintaining accurate records and payments. Manage inventory check-in and daily scanning/reconciliation, collaborate across teams to keep the process seamless, and follow EH&S requirements in a clean, orderly workspace.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver customer-first support throughout the used-car buying and selling journey, including appraisals, test drives, financing applications, and paperwork management. Assess vehicle condition, perform cosmetic inspections, and coordinate service appointments while maintaining accurate records and payments. Manage inventory check-in and daily scanning/reconciliation, collaborate across teams to keep the process seamless, and follow EH&S requirements in a clean, orderly workspace.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional customer service.
  • •Conduct vehicle condition assessments and cosmetic inspections, documenting findings for appraisals and communicating with Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams and following EH&S requirements.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines while following processes accurately.
  • •High School Diploma or equivalent and a valid driver’s license (able to lift up to 25 lbs and read/transcribe data accurately).
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn