CarMax

4 weeks ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Deliver customer-first support throughout the used-car buying and selling journey, including appraisals, test drives, financing applications, and paperwork management. Assess vehicle condition, perform cosmetic inspections, and coordinate service appointments while maintaining accurate records and payments. Manage inventory check-in and daily scanning/reconciliation, collaborate across teams to keep the process seamless, and follow EH&S requirements in a clean, orderly workspace.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional customer service.
•Conduct vehicle condition assessments and cosmetic inspections, documenting findings for appraisals and communicating with Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams and following EH&S requirements.

Pay and Benefits

Salary: USD 19 - 28.5 hourly

Perks:Paid Leave

Key Requirements

•Strong communication skills with confidence representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Integrity, respect, and teamwork in a fast-paced environment.
•Ability to manage multiple tasks, maintain attention to detail, and meet deadlines while following processes accurately.
•High School Diploma or equivalent and a valid driver’s license (able to lift up to 25 lbs and read/transcribe data accurately).

Education:High School

Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional customer service.
•Conduct vehicle condition assessments and cosmetic inspections, documenting findings for appraisals and communicating with Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams and following EH&S requirements.

Pay and Benefits

Salary: USD 19 - 28.5 hourly

Perks:Paid Leave

Key Requirements

•Strong communication skills with confidence representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Integrity, respect, and teamwork in a fast-paced environment.
•Ability to manage multiple tasks, maintain attention to detail, and meet deadlines while following processes accurately.
•High School Diploma or equivalent and a valid driver’s license (able to lift up to 25 lbs and read/transcribe data accurately).

Education:High School

Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website