Senior AI Deployment Consultant

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Project management","Communication","Relationship-building","Problem-solving","Adaptability"]

Lead end-to-end deployments for Intercom’s largest customers, combining hands-on configuration of Intercom features (including the agent Fin) with strong project management. Define scope, timelines, and success criteria; act as the primary point of contact; and coordinate integrations, data migrations, and security reviews. Partner across Sales, Customer Success, Engineering, and Product to deliver measurable time-to-value, automation improvements, and customer satisfaction while evolving deployment best practices.

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FursaFursa
Intercom
Intercom
1 month ago

Senior AI Deployment Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead end-to-end deployments for Intercom’s largest customers, combining hands-on configuration of Intercom features (including the agent Fin) with strong project management. Define scope, timelines, and success criteria; act as the primary point of contact; and coordinate integrations, data migrations, and security reviews. Partner across Sales, Customer Success, Engineering, and Product to deliver measurable time-to-value, automation improvements, and customer satisfaction while evolving deployment best practices.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end deployment programs for Intercom and Fin for large customers, ensuring successful and timely implementation.
  • •Define project scope, success criteria, and timelines aligned to each customer’s goals and support model.
  • •Serve as primary point of contact during implementation, managing communication, alignment, and expectations.
  • •Perform hands-on configuration of Intercom features, including automation, workflows, technical procedures, and reporting.
  • •Coordinate technical readiness activities such as integrations, data migrations, and security reviews; track metrics like time-to-value, automation rates, and customer satisfaction.

Pay and Benefits

Perks:PensionHealth InsuranceDentalPaid LeaveLife AssuranceParental Leave

Key Requirements

  • •6+ years in customer-facing implementation, deployment, or professional services, ideally in SaaS or AI technology.
  • •Experience leading large, complex projects with multiple stakeholders and workstreams.
  • •Strong technical aptitude for configuring software platforms and discussing integrations, APIs, and data flows.
  • •Excellent, structured project management with proactive, detail-oriented execution.
  • •Clear communication and relationship-building skills influencing both executives and technical stakeholders.
Experience:6+ yearsSaaSAI
Skills:Project managementCommunicationRelationship-buildingProblem-solvingAdaptability
Languages:English
Tech Stack:IntercomFinClaude CodeAI modelsAutomationWorkflowsAPIsData flowsZendeskSalesforceCustomer experience tools

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn