Roadside Assistance Coordinator (Shift)

Allianz
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Communication","Problem-solving","Attention to detail","Empathetic support","Multitasking","Team collaboration"]

Coordinate 24/7 roadside assistance for Allianz Partners’ Malaysia customers by handling inbound/outbound calls and written requests, verifying policy coverage, arranging towing and on-site services, and managing updates through resolution. Accurately document each case in a case management system, meet service-level targets for speed and empathy, and escalate complex issues when needed. Work rotating shifts (including weekends and public holidays) alongside a team focused on consistent, high-quality support.

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FursaFursa
Allianz
Allianz
1 day ago

Roadside Assistance Coordinator (Shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Coordinate 24/7 roadside assistance for Allianz Partners’ Malaysia customers by handling inbound/outbound calls and written requests, verifying policy coverage, arranging towing and on-site services, and managing updates through resolution. Accurately document each case in a case management system, meet service-level targets for speed and empathy, and escalate complex issues when needed. Work rotating shifts (including weekends and public holidays) alongside a team focused on consistent, high-quality support.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Handle inbound and outbound calls and written correspondence for Allianz Partners and client services.
  • •Assess customer needs, verify policy coverage, and arrange services and benefits aligned to the subscriber’s plan.
  • •Coordinate service providers (e.g., towing, on-site support), confirm ETAs, and manage updates through to resolution.
  • •Document conversations, decisions, and actions accurately in the case management system.
  • •Meet service-level targets for speed, quality, and empathy; escalate complex cases appropriately.

Pay and Benefits

Perks:Health InsuranceEpfAnnual LeaveShift Allowance

Key Requirements

  • •Minimum Diploma or Degree in any field; fresh graduates are encouraged to apply.
  • •1–2 years of experience in customer service or a call centre environment (fresh graduates with strong communication skills are welcome).
  • •Effectively bilingual with strong spoken and written English; ability to converse in Mandarin and/or Chinese dialects is an added advantage.
  • •Proficient in Microsoft Office and comfortable working with case management systems and multitasking between tools.
  • •Ability to work rotating shifts within a 24/7 operation (including weekends and public holidays) for 5 days per week.
Experience:Customer serviceCall centerInsuranceTravel assistance
Education:Bachelor's
Skills:CommunicationProblem-solvingAttention to detailEmpathetic supportMultitaskingTeam collaboration
Languages:EnglishMandarin
Tech Stack:Microsoft OfficeCase management systemAIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn