Sonova

4 weeks ago

Customer Experience Analytics Manager (m/f/d) (Warszawa, Poland)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead global Customer Experience analytics initiatives by defining performance frameworks, building executive dashboards in Power BI, and turning complex data into actionable insights. Collaborate with CX, Operations, Data Science, IT, and business leaders to drive data-driven decisions, AI-enabled analytics, and continuous improvement across international markets.

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Define and continuously improve global Customer Experience and Operations performance frameworks, KPI governance, and measurement methodologies across markets.
•Design, develop, and optimize executive dashboards, scorecards, and reporting solutions in Power BI, translating complex data into meaningful insights and business recommendations.
•Partner with business leaders to define reporting requirements, establish meaningful KPIs, and enable data-driven performance management across global functions.
•Drive the adoption of AI-enabled analytics, intelligent automation, and self-service reporting capabilities to improve operational efficiency and decision making.
•Collaborate with Data Science, IT, Data Engineering, and Governance teams to ensure high-quality data and leverage advanced analytics, including predictive models and sentiment analysis.

Key Requirements

•5+ years in Business Intelligence, Analytics, Strategy, or similar data-driven role within a large international organization.

Experience:5+ yearsBusiness IntelligenceAnalyticsAI

Skills:CommunicationStakeholder managementPresentationProblem-solving

Languages:English

Tech Stack:Power BIDAXPower QuerySQLAIPredictive modelsSentiment analysis

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

Loading job details...

Preparing the role view and application actions.

Sonova

4 weeks ago

Customer Experience Analytics Manager (m/f/d) (Warszawa, Poland)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Define and continuously improve global Customer Experience and Operations performance frameworks, KPI governance, and measurement methodologies across markets.
•Design, develop, and optimize executive dashboards, scorecards, and reporting solutions in Power BI, translating complex data into meaningful insights and business recommendations.
•Partner with business leaders to define reporting requirements, establish meaningful KPIs, and enable data-driven performance management across global functions.
•Drive the adoption of AI-enabled analytics, intelligent automation, and self-service reporting capabilities to improve operational efficiency and decision making.
•Collaborate with Data Science, IT, Data Engineering, and Governance teams to ensure high-quality data and leverage advanced analytics, including predictive models and sentiment analysis.

Key Requirements

•5+ years in Business Intelligence, Analytics, Strategy, or similar data-driven role within a large international organization.

Experience:5+ yearsBusiness IntelligenceAnalyticsAI

Skills:CommunicationStakeholder managementPresentationProblem-solving

Languages:English

Tech Stack:Power BIDAXPower QuerySQLAIPredictive modelsSentiment analysis

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website