Associate Project Manager (INDIA - BENGALURU - BIRLASOFT OFFICE, IN)

Birlasoft
Bengaluru
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 7-9 yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Problem-solving","Decision-making"]

Lead AMS/managed services delivery for support and enhancements, ensuring strong governance across Incident, Problem, and Change using ITIL practices. Manage SLA/KPI performance and service optimization, track metrics, and run ticket operations using tools like ServiceNow, Jira, and Remedy. Collaborate in Agile environments as a Scrum Master/Project Manager and drive leadership, communication, and stakeholder alignment in a fast-paced, SLA-driven setting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Birlasoft
Birlasoft
3 days ago

Associate Project Manager (INDIA - BENGALURU - BIRLASOFT OFFICE, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead AMS/managed services delivery for support and enhancements, ensuring strong governance across Incident, Problem, and Change using ITIL practices. Manage SLA/KPI performance and service optimization, track metrics, and run ticket operations using tools like ServiceNow, Jira, and Remedy. Collaborate in Agile environments as a Scrum Master/Project Manager and drive leadership, communication, and stakeholder alignment in a fast-paced, SLA-driven setting.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead AMS/managed services engagements for support and enhancements.
  • •Apply ITIL processes including Incident, Problem, and Change Management.
  • •Manage SLA/KPI performance, governance, and service optimization using KPI tracking.
  • •Oversee ticket management using tools such as ServiceNow, Jira, and Remedy.
  • •Operate in Agile environments as a Scrum Master/Project Manager and coordinate stakeholder delivery.

Key Requirements

  • •7–9 years of experience in AMS / managed services delivery.
  • •Proven experience leading AMS engagements covering support and enhancements.
  • •Strong understanding of ITIL processes, including Incident, Problem, and Change Management.
  • •Experience managing SLA/KPI governance and service delivery performance frameworks.
  • •Hands-on ticket management experience using ServiceNow, Jira, or Remedy.
Experience:7-9 yearsManaged servicesAMS
Education:Bachelor's in Computer Science, IT, or related field
Skills:LeadershipCommunicationStakeholder managementProblem-solvingDecision-making
Certifications:CSMPSMPMPPrince2ITILAgile
Tech Stack:ITILIncident ManagementProblem ManagementChange ManagementServiceNowJiraRemedyScrumAgileDevOpsCI-CDCloud-based support modelsPMPPrince2

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn