Appdirect

6 days ago

Sales Support Associate (Order Management)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Manage daily order entry for accurate, timely processing across order requests and quotes. Use ticketing systems and CRM to track the order lifecycle, validate order packages for completeness and authorization, and submit orders to providers while confirming acceptance. Communicate through email, chat, phone, and AppDirect Office, troubleshoot order/data issues, and support dashboards and post-activation assistance to ensure a compliant, high-quality customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Assist with daily order entry tasks to ensure requests are logged accurately and timely.
•Use the ticketing system to manage incoming order requests, quotes, and communications.
•Validate order packages for accuracy, legibility, completeness, and proper authorization before submission.
•Submit orders to provider(s), confirm acceptance, and maintain real-time updates in CRM and ticketing systems throughout the order lifecycle.
•Troubleshoot and resolve order issues or data discrepancies; communicate effectively and uphold compliance standards through required training.

Key Requirements

•Strong interest in developing a career in order management, operations, or administrative support.
•Strong attention to detail to validate data accuracy across multiple systems and platforms.
•Proficiency with CRM and ticketing systems, maintaining real-time accurate records throughout the order lifecycle.
•Excellent written and verbal communication skills across multiple channels (email, chat, phone).
•Ability to work within defined SLAs and KPIs while maintaining high standards of quality and compliance.

Skills:Attention to detailCommunicationTeamworkTroubleshootingProblem-solving

Languages:English

Tech Stack:CRMTicketing systemEmailChatPhone

Company Brief

Appdirect

Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Appdirect

6 days ago

Sales Support Associate (Order Management)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Assist with daily order entry tasks to ensure requests are logged accurately and timely.
•Use the ticketing system to manage incoming order requests, quotes, and communications.
•Validate order packages for accuracy, legibility, completeness, and proper authorization before submission.
•Submit orders to provider(s), confirm acceptance, and maintain real-time updates in CRM and ticketing systems throughout the order lifecycle.
•Troubleshoot and resolve order issues or data discrepancies; communicate effectively and uphold compliance standards through required training.

Key Requirements

•Strong interest in developing a career in order management, operations, or administrative support.
•Strong attention to detail to validate data accuracy across multiple systems and platforms.
•Proficiency with CRM and ticketing systems, maintaining real-time accurate records throughout the order lifecycle.
•Excellent written and verbal communication skills across multiple channels (email, chat, phone).
•Ability to work within defined SLAs and KPIs while maintaining high standards of quality and compliance.

Skills:Attention to detailCommunicationTeamworkTroubleshootingProblem-solving

Languages:English

Tech Stack:CRMTicketing systemEmailChatPhone

Company Brief

Appdirect

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn