Policy & Program Manager, Content & Creator Governance (Multiple Positions)

TikTok
Bellevue
Workplace: OnsiteFull timeUSD 156,208 - 209,380 annuallyFunction: Program & Project Management (PMO)Experience: 2-5 yearsEducation: mastersSkills: ["Cross-functional collaboration","Data-driven strategy","Process improvement","Root cause analysis","Training"]

Own governance and program initiatives that protect platform and business risk while improving e-commerce content quality. Lead cross-functional action plans, operational workflows, and data-driven strategies for content and creator account health, including policies for rewards, violations, and penalties. Perform root-cause analysis, monitor program KPIs, and coordinate geographically distributed teams to support ongoing risk and compliance projects, while training and mentoring team members.

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FursaFursa
TikTok
TikTok
11 hours ago

Policy & Program Manager, Content & Creator Governance (Multiple Positions)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own governance and program initiatives that protect platform and business risk while improving e-commerce content quality. Lead cross-functional action plans, operational workflows, and data-driven strategies for content and creator account health, including policies for rewards, violations, and penalties. Perform root-cause analysis, monitor program KPIs, and coordinate geographically distributed teams to support ongoing risk and compliance projects, while training and mentoring team members.
Location: Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Conduct research and benchmarking to identify gaps and develop strategies and policies to mitigate platform and business risks and improve e-commerce content quality and business performance.
  • •Collaborate with cross-functional stakeholders to devise action plans and operational workflows to resolve user issues and limit business risk exposure.
  • •Advise on data-driven strategies for content and creator account health, including policies addressing rewards, violations, and penalties.
  • •Perform root case analyses, integrate feedback loops, and optimize operational workflows to support day-to-day quality of project launches.
  • •Monitor key performance metrics to assess program effectiveness and deliver team trainings on new initiatives; mentor junior-level team members.

Pay and Benefits

Salary: USD 156,208 - 209,380 annually

Key Requirements

  • •Master’s degree (or foreign equivalent) in Business Administration, Management, Business Analytics, Finance, Mathematics, Marketing, or related field with 2 years of related work experience; or Bachelor’s degree (or foreign equivalent) with 5 years of post-bachelor’s, progressive related work experience.
  • •2 years of experience building and streamlining processes and workflows, tracking project status and milestones, and coordinating cross-functional alignment for timely deliverables.
  • •2 years of experience organizing and coordinating project and program efforts of cross-functional, geographically distributed teams for multiple ongoing risk and compliance projects and programs.
  • •2 years of experience collecting and analyzing data to anticipate, identify, and evaluate business risks.
  • •2 years of experience consulting with team members and business stakeholders on risk-driven project/program strategy, and interfacing directly with stakeholders and organization leaders to communicate objectives, status, risk, and updates.
Experience:2-5 years
Education:Master's in Business Administration, Management, Business Analytics, Finance, Mathematics, Marketing, or a related field
Skills:Cross-functional collaborationData-driven strategyProcess improvementRoot cause analysisTraining

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn