Associate Client Success Manager (B2B SaaS)

Prompt
United States
Full timeUSD 65,000 - 95,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Teamwork","Problem-solving","Presentation","Customer service"]

Associate Client Success Manager for a B2B SaaS product in healthcare. After onboarding, you become a full Client Success Manager, training clients, ensuring post-Go Live success, and selling value-added features. You’ll build relationships with rehab therapy teams, respond to inquiries, guide data transfers, and collaborate with support and billing teams in a fast-paced remote environment.

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Prompt
Prompt
7 months ago

Associate Client Success Manager (B2B SaaS)

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Last checked: 12 hours agoStatus: Live

Job Summary

Associate Client Success Manager for a B2B SaaS product in healthcare. After onboarding, you become a full Client Success Manager, training clients, ensuring post-Go Live success, and selling value-added features. You’ll build relationships with rehab therapy teams, respond to inquiries, guide data transfers, and collaborate with support and billing teams in a fast-paced remote environment.
Location: United States
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build a strong relationship with clients as a strategic and supportive partner.
  • •Focus on building loyalty to ensure long-term client success by presenting product information and helping teams implement premium product offerings.
  • •Develop and maintain a deep understanding of product offerings to respond to customer inquiries across the support system.
  • •Gain an understanding of therapy business operations to provide onboarding expertise.
  • •Lead webinars with clinical management and staff.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually
Perks:Remote WorkHealth InsuranceDentalVision401kEquityLife InsuranceMedical LeaveDisability InsuranceFsa/dca

Key Requirements

  • •Must have experience in outpatient physical therapy clinics.
  • •Very strong technical skills operating various software platforms.
  • •Highly proficient in MS Excel.
  • •Clinical background and/or licensed rehab therapist.
  • •Experience with EMR systems.
Experience:HealthcareRehab therapyEMRSaaS
Skills:CommunicationTeamworkProblem-solvingPresentationCustomer service
Languages:English
Tech Stack:MS ExcelEMR systemsSaaS

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
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