Business Analyst

GovCIO
United States
Workplace: RemoteFull timeUSD 81,850 - 115,000 annuallyFunction: Business OperationsExperience: 6-9 yearsEducation: high_schoolSkills: ["Communication","Independent work","Teamwork","Documentation","Troubleshooting"]

Support the EPA ESSET team by providing Tier 1/2 help desk support for the EPA Next Generation Grant System. Own user roles and use cases, maintain KB articles/SOPs and training materials, and manage ServiceNow tickets, reports, and escalation of high-priority issues. Investigate and test reported problems to assist root-cause analysis, communicate clear written/oral status to users and the project team, and support requirements and business process documentation.

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FursaFursa
GovCIO
GovCIO
1 day ago

Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Support the EPA ESSET team by providing Tier 1/2 help desk support for the EPA Next Generation Grant System. Own user roles and use cases, maintain KB articles/SOPs and training materials, and manage ServiceNow tickets, reports, and escalation of high-priority issues. Investigate and test reported problems to assist root-cause analysis, communicate clear written/oral status to users and the project team, and support requirements and business process documentation.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 1/2 help desk support for the EPA Next Generation Grant System as part of the EPA ESSET team.
  • •Master EPA NGGS user roles and use cases, maintain KB articles/SOPs, and coordinate with users to troubleshoot and collect information.
  • •Open and actively manage ServiceNow helpdesk tickets and actively manage the NGGS tickets and end-user request inbox.
  • •Investigate and test reported issues to support root cause analysis, diagnosis, and remediation; escalate high-priority issues per guidelines.
  • •Create and manage ServiceNow reports for NGGS activities/trends; support testing and requirements/business process documentation as needed.

Pay and Benefits

Salary: USD 81,850 - 115,000 annually

Key Requirements

  • •High school plus 6–9 years of IT business analysis experience (or commensurate experience).
  • •3+ years Help Desk Support (or comparable application operations support).
  • •Experience with ServiceNow, Jira, or a Salesforce CRM platform for end-user ticket management.
  • •Proficient in Microsoft Office Suite and SharePoint.
  • •Ability to maintain a Public Trust clearance; strong verbal and written communication skills.
Experience:6-9 yearsIT business analysisHelp desk supportApplication operations support
Education:High School
Skills:CommunicationIndependent workTeamworkDocumentationTroubleshooting
Languages:English
Tech Stack:ServiceNowJiraSalesforce CRMMicrosoft Office SuiteSharePointAdobe CaptivateUATDR exercises

Eligibility

Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn