Motorola Solutions

1 month ago

Software Service Manager - Arizona

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead and coordinate software service delivery for Motorola Solutions’ public safety software products, managing service agreements, deployments, and escalations while collaborating with Sales, Product, Engineering, Deployment and Customer Success teams to ensure contract adherence and high customer satisfaction.

Location: Arizona, Wyoming, New Mexico, Colorado, Utah, Nevada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio (LMR) Customer Service Managers, and CMSO Support teams throughout the customer engagement.
•Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.
•Exercise judgment in selection methods and techniques for obtaining solutions.
•Ensures best practices are being adhered to within the customer’s environment.
•Delivers consistent service levels by exceeding customer expectations and managing customer escalations.

Travel: Extensive travel

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Perks:401kMedicalDentalVisionEquityPaid LeavePaid ParentalAnnual Bonus

Key Requirements

•High School diploma, Associates or Bachelor’s degree in Computer Science, Engineering, or Business Management
•Must be able to obtain a background clearance as required by government customers
•Legal authorization to work in the U.S. indefinitely; employer sponsorship not available
•Experience in customer success, CSMO, Sales, or Presales
•PMP Certification or similar preferred

Experience:Public safetySoftware servicesGovernment

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadershipStakeholder managementTeamwork

Certifications:PMP

Tech Stack:APIsSoftware ArchitectureSystem IntegrationCloud Deployment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Motorola Solutions

1 month ago

Software Service Manager - Arizona

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Arizona, Wyoming, New Mexico, Colorado, Utah, Nevada

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio (LMR) Customer Service Managers, and CMSO Support teams throughout the customer engagement.
•Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.
•Exercise judgment in selection methods and techniques for obtaining solutions.
•Ensures best practices are being adhered to within the customer’s environment.
•Delivers consistent service levels by exceeding customer expectations and managing customer escalations.

Travel: Extensive travel

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Perks:401kMedicalDentalVisionEquityPaid LeavePaid ParentalAnnual Bonus

Key Requirements

•High School diploma, Associates or Bachelor’s degree in Computer Science, Engineering, or Business Management
•Must be able to obtain a background clearance as required by government customers
•Legal authorization to work in the U.S. indefinitely; employer sponsorship not available
•Experience in customer success, CSMO, Sales, or Presales
•PMP Certification or similar preferred

Experience:Public safetySoftware servicesGovernment

Education:Bachelor's

Skills:CommunicationProblem-solvingLeadershipStakeholder managementTeamwork

Certifications:PMP

Tech Stack:APIsSoftware ArchitectureSystem IntegrationCloud Deployment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn