Customer Service Officer (Murdoch, Western Australia, AU, 6150)

Serco
Australia
Workplace: OnsiteFull time70,746+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Prioritization","Ability to work under pressure","Attention to detail"]

Serve as the first point of contact at Fiona Stanley Hospital, handling internal and external requests via phone and email while keeping service quality high in a fast-paced, 24/7 environment. Coordinate and monitor service requests to ensure efficient workflows, manage and escalate hospital emergencies as needed, and maintain accurate records and data. Collaborate with Facility Management teams to support seamless work order scheduling and delivery.

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FursaFursa
Serco
Serco
1 day ago

Customer Service Officer (Murdoch, Western Australia, AU, 6150)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact at Fiona Stanley Hospital, handling internal and external requests via phone and email while keeping service quality high in a fast-paced, 24/7 environment. Coordinate and monitor service requests to ensure efficient workflows, manage and escalate hospital emergencies as needed, and maintain accurate records and data. Collaborate with Facility Management teams to support seamless work order scheduling and delivery.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and courteously to requests via phone and email
  • •Coordinate and monitor service requests to ensure efficient workflows
  • •Manage hospital emergencies and escalate issues as needed
  • •Record and update data in line with policies and procedures
  • •Support work order scheduling and tracking and collaborate with Facility Management for seamless FM delivery

Pay and Benefits

Salary: 70,746 annually

Key Requirements

  • •Exceptional customer service and communication skills
  • •Strong ability to prioritise tasks and work under pressure
  • •A calm, professional approach during high-stress or emergency situations
  • •Demonstrated experience in a customer-focused environment
  • •High attention to detail and accurate data entry skills
Skills:Customer serviceCommunicationPrioritizationAbility to work under pressureAttention to detail

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn