Account Manager

Delivery Hero
Casablanca
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Negotiation","Organization","Proactive","Stakeholder management"]

Manage and grow partner accounts by onboarding new partners, building strong client relationships, and using ads and promotions to boost visibility, order growth, and retention. Identify at-risk accounts, retain and expand revenue, and forecast/track key account metrics against monthly and quarterly objectives. Work closely with local restaurants in a fast-paced environment, gathering partner insights to improve the experience for partners and their customers.

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FursaFursa
Delivery Hero
Delivery Hero
23 hours ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Manage and grow partner accounts by onboarding new partners, building strong client relationships, and using ads and promotions to boost visibility, order growth, and retention. Identify at-risk accounts, retain and expand revenue, and forecast/track key account metrics against monthly and quarterly objectives. Work closely with local restaurants in a fast-paced environment, gathering partner insights to improve the experience for partners and their customers.
Location: Casablanca
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboard new partners by providing tools and information to start working on the platform.
  • •Establish and nurture relationships with new and existing clients to deliver high commercial and customer service.
  • •Gather partner insights, tackle problems, and improve the experience for partners and their customers.
  • •Drive deals to closure and address shrinking revenue accounts by reaching out to at-risk partners.
  • •Forecast and track key account metrics and meet monthly and quarterly objectives.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

  • •Bachelor’s degree in business, marketing, or sales.
  • •1+ year of account management experience.
  • •Proficiency in French, English, and Arabic.
  • •Strong communication, negotiation, and stakeholder influence skills.
  • •Data-driven, detail-oriented, proactive, organized, and autonomous in a demanding environment.
Experience:High-growth digital startup
Education:Bachelor's
Skills:CommunicationNegotiationOrganizationProactiveStakeholder management
Languages:FrenchEnglishArabic
Tech Stack:Office 365Salesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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