Customer Success Specialist, Tier 1

Intellistack
Krakow
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Interpersonal skills","Adaptability","Time management"]

Deliver first-line customer support for Intellistack, handling incoming requests via email, chat, and scheduled phone/video sessions. Support customers and occasionally assist internal teams through Slack channels, case follow-ups, and maintaining documentation. Use AI-assisted tools, workflow automations, and knowledge resources to troubleshoot issues, meet support performance metrics, and share customer feedback to improve the customer experience and product evolution.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Intellistack
Intellistack
3 days ago

Customer Success Specialist, Tier 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Deliver first-line customer support for Intellistack, handling incoming requests via email, chat, and scheduled phone/video sessions. Support customers and occasionally assist internal teams through Slack channels, case follow-ups, and maintaining documentation. Use AI-assisted tools, workflow automations, and knowledge resources to troubleshoot issues, meet support performance metrics, and share customer feedback to improve the customer experience and product evolution.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as a primary point of contact for incoming support requests via email, chat, and scheduled phone/video support.
  • •Investigate and resolve customer issues using internal documentation, AI-assisted support tools, workflow automations, and knowledge resources.
  • •Create and maintain written and/or video documentation and support resources.
  • •Communicate customer feedback, friction points, and emerging trends across the organization to improve customer experience.
  • •Collaborate cross-functionally with Sales, Product, and Customer Success to answer questions, provide feedback, and identify customer use-case solutions.

Key Requirements

  • •1–2 years of experience in customer support or service, preferably in a SaaS environment.
  • •Basic understanding of APIs and webhooks (support platforms preferred).
  • •Strong communication, problem-solving, and interpersonal skills.
  • •Proactive, resourceful attitude with willingness to learn and grow.
  • •Ability to flex for holidays and late shifts as needed.
Experience:SaaS
Skills:CommunicationProblem-solvingInterpersonal skillsAdaptabilityTime management
Tech Stack:AI-assisted toolsWorkflow automationsCustomer support platformsSlackSalesforceZendeskHubSpotAPIsWebhooksSSOKnowledge baseDocumentationEmailChatPhone supportVideo supportHTMLCSSJavaScriptPHP

Company Brief

Intellistack
Provides a no-code, AI-driven process automation platform (Intellistack Streamline) and retains Formstack/Formsite products to help organizations build secure workflows, generate documents, and collect eSignatures without code.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Denver, United States
Founded: 2006
Glassdoor
Glassdoor: 2.7
WebsiteLinkedInGlassdoor