Supervisor, Aircover

Airbnb
Gurugram
Workplace: OnsiteFull timeINR 1,370,000 - 1,790,000 annuallyFunction: Data Science & Machine LearningExperience: 7+ yearsSkills: ["People management","Leadership","Communication","Critical thinking","Confidentiality"]

Lead the day-to-day operations of an Aircover team within Global Operations, driving performance across productivity, quality, and operational health. Coach and schedule specialists, handle escalated and complex claims and investigations, and serve as the point of contact for urgent or sensitive cases. Use KPIs and customer/quality insights to recommend improvements to workflows, policies, and procedures, while partnering cross-functionally to support a safer, more confident hosting and travel experience.

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FursaFursa
Airbnb
Airbnb
12 hours ago

Supervisor, Aircover

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of an Aircover team within Global Operations, driving performance across productivity, quality, and operational health. Coach and schedule specialists, handle escalated and complex claims and investigations, and serve as the point of contact for urgent or sensitive cases. Use KPIs and customer/quality insights to recommend improvements to workflows, policies, and procedures, while partnering cross-functionally to support a safer, more confident hosting and travel experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day team operations and performance using KPIs (productivity, quality, operational health).
  • •Support specialists with urgent escalated cases, including complex investigations, property damage claims, and crisis management.
  • •Schedule shifts and coordinate team and one-to-one meetings, collaborating with other team leads.
  • •Train, coach, and refine knowledge of workflows to ensure high-quality execution and adherence to procedures.
  • •Identify and drive process improvement initiatives using top user issues and quality/customer insights, balancing priorities based on seasonality and customer needs.

Pay and Benefits

Salary: INR 1,370,000 - 1,790,000 annually

Key Requirements

  • •7+ years of overall experience and 2–3 years leading, inspiring, and motivating others to meet goals and metrics.
  • •Leadership experience in a customer-facing role where property safety and security were at risk.
  • •Strong analytical and critical thinking skills; able to present insights and communicate wins, risks, and challenges using data.
  • •Excellent written and verbal communication skills, with presentation skills a bonus.
  • •Minimum 2 years of experience in Insurance/Liability Claims is preferred, with understanding of claims and investigative work while maintaining confidentiality.
Experience:7+ yearsInsuranceClaimsLiability claims
Skills:People managementLeadershipCommunicationCritical thinkingConfidentiality
Languages:English

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn