Networking Managed Services Engineer (L2)

NTT
Prague
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Resilient","Adaptable","Effective under pressure","Planning skills","Good communication"]

Own L2 network support for client IT infrastructure by monitoring incident/request queues, troubleshooting and escalating issues, and restoring services within SLAs. Execute approved changes and maintenance with risk assessments, run shift handovers, and support disaster recovery and project work. Partner with automation teams to improve efficiency, coach L1/Service Desk, audit ticket quality, and create monitoring/knowledge/reporting to drive continuous improvements.

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FursaFursa
NTT
NTT
3 days ago

Networking Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own L2 network support for client IT infrastructure by monitoring incident/request queues, troubleshooting and escalating issues, and restoring services within SLAs. Execute approved changes and maintenance with risk assessments, run shift handovers, and support disaster recovery and project work. Partner with automation teams to improve efficiency, coach L1/Service Desk, audit ticket quality, and create monitoring/knowledge/reporting to drive continuous improvements.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor and manage incident/request queues, ensuring resolution within SLA and proper documentation.
  • •Troubleshoot and escalate technical issues, identify root causes, and collaborate with internal teams and clients.
  • •Execute approved changes and maintenance activities with risk assessments and compliance.
  • •Lead shift handovers by highlighting key tickets and critical tasks; escalate to CoE and other teams when needed.
  • •Partner with automation teams to optimize and automate routine tasks, coach L1/Service Desk, and support monitoring, client escalations, disaster recovery, and project work.

Pay and Benefits

Perks:Paid LeaveSick DaysPensionHealth InsuranceMultisport Card

Key Requirements

  • •Strong hands-on experience with Palo Alto technologies, especially Prisma Access and SASE solutions, including policy configuration, troubleshooting, and enterprise integrations.
  • •Proficient in enterprise networking and security technologies including Cisco, Fortinet, Palo Alto Networks, F5, and NetApp networking storage (configuration, troubleshooting, integration).
  • •Experience with SD-WAN solutions (Cisco Viptela, Fortinet SD-WAN, Prisma SD-WAN) and routing/security protocols such as BGP, OSPF, and NAT.
  • •Working knowledge of ticketing systems and network monitoring tools such as SecureCRT and LogicMonitor.
  • •Relevant technical certification and a degree (or equivalent experience) in IT/Computing such as CCNA and/or CCNP; Palo Alto certifications (PCNSA, PCNSE, or Prisma Certified Cloud Security Engineer) preferred.
Education:
Skills:ResilientAdaptableEffective under pressurePlanning skillsGood communication
Certifications:CCNACCNPPCNSAPCNSEPrisma Certified Cloud Security Engineer
Languages:EnglishGerman
Tech Stack:Palo AltoPrisma AccessSASECiscoFortinetPalo Alto NetworksF5NetAppSD-WANCisco ViptelaFortinet SD-WANPrisma SD-WANBGPOSPFNATSecureCRTLogicMonitor

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn