Business Administration Apprentice

Serco
United Kingdom
Workplace: HybridInternshipGBP 20,046+ annuallyFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Attention to detail","Methodical approach","Communication","Independence","Teamwork","Professionalism","Patience","Initiative","Flexibility"]

Support MyHR Shared Services by handling first-line HR administrative queries via phone, email, and webchat, triaging requests to the right teams, and maintaining accurate employee records. Assist with employee lifecycle administration such as references, absence management, and pension/enrolment transactions. Help ensure GDPR and records management processes are followed while working collaboratively to meet service levels and support continuous improvement.

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FursaFursa
Serco
Serco
2 days ago

Business Administration Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support MyHR Shared Services by handling first-line HR administrative queries via phone, email, and webchat, triaging requests to the right teams, and maintaining accurate employee records. Assist with employee lifecycle administration such as references, absence management, and pension/enrolment transactions. Help ensure GDPR and records management processes are followed while working collaboratively to meet service levels and support continuous improvement.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Internship
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide first-line support for HR administrative queries via telephone, email, and webchat with excellent customer service.
  • •Act as an initial triage point for HR requests, assessing queries and directing them to the appropriate team.
  • •Support employee lifecycle administration including processing requests and preparing employee correspondence.
  • •Create employment and financial references and respond to related enquiries from employees and third parties.
  • •Support GDPR and records management, including maintaining accurate records on HR systems and processing administrative transactions (e.g., pension enrolments, expenses, document uploads).

Pay and Benefits

Salary: GBP 20,046 annually
Perks:PensionAnnual Leave

Key Requirements

  • •No prior experience required; you must have a methodical mindset and a care for accuracy.
  • •A good level of digital and IT literacy with comfort navigating systems and working with data.
  • •Strong written and verbal communication skills.
  • •Ability to work independently and as part of a team, knowing when to ask for support.
  • •Must be within commuting distance of Solihull and be a UK resident for at least 3 years to meet apprenticeship eligibility criteria.
Education:Certification / Diploma
Skills:Attention to detailMethodical approachCommunicationIndependenceTeamworkProfessionalismPatienceInitiativeFlexibility
Certifications:L3 Business Admin

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn