Senior Account Manager

Quantum Metric
United States
Workplace: RemoteFull timeUSD 110,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Strategic thinking","Executive communication","Presentation","Influencing","Attention to detail"]

Own a portfolio of key enterprise accounts as the primary executive-level contact, building strategic partnerships to drive retention, renewals, and measurable expansion. Collaborate with Sales leadership and cross-functional teams to plan growth, forecast renewals, and negotiate contract outcomes. Lead Quarterly Business Reviews with C-suite stakeholders, maintain account health visibility internally, and advocate for customers through strategic case studies and enablement on new features and integrations.

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FursaFursa
Quantum Metric
Quantum Metric
1 day ago

Senior Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of key enterprise accounts as the primary executive-level contact, building strategic partnerships to drive retention, renewals, and measurable expansion. Collaborate with Sales leadership and cross-functional teams to plan growth, forecast renewals, and negotiate contract outcomes. Lead Quarterly Business Reviews with C-suite stakeholders, maintain account health visibility internally, and advocate for customers through strategic case studies and enablement on new features and integrations.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for key enterprise accounts, building executive-level relationships to drive mutual success.
  • •Collaborate with Sales leadership to develop and execute strategic account plans focused on expansion opportunities and increased customer lifetime value.
  • •Own account renewal and expansion targets, providing forecasting and proactively negotiating contracts and renewals to exceed goals.
  • •Create and execute comprehensive account plans with Customer Success and Sales to help clients achieve business outcomes and realize platform value.
  • •Lead Quarterly Business Reviews with executive and C-suite stakeholders and maintain internal visibility on account health, renewals, and growth opportunities.
Travel: Medium travel

Pay and Benefits

Salary: USD 110,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental Leave

Key Requirements

  • •Bachelor's degree in Business Administration, Management, or a related field.
  • •7+ years of progressive enterprise account management experience, managing and growing complex clients at the strategic level.
  • •Strong verbal, written, and presentation skills to articulate value propositions and influence executive stakeholders.
  • •Proven ability to develop and execute strategic account plans and manage complex projects with executive oversight.
  • •Ability to travel as needed (approximately 20-30% / two to three times per month) for client engagements and industry events.
Experience:7+ yearsEnterpriseSaaSDigital analytics
Education:Bachelor's in Business Administration, Management, or a related field
Skills:Strategic thinkingExecutive communicationPresentationInfluencingAttention to detail

Company Brief

Quantum Metric
Provides a digital experience analytics platform that captures, analyzes, and visualizes customer interactions to help product, engineering, and design teams identify friction, prioritize improvements, and accelerate digital product outcomes.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Denver, United States
Founded: 2015
WebsiteLinkedIn