On Demand Account Manager
Delivery Hero
Sofia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Commercial skills","Organizational skills","Project management","Multitasking","Prioritization","Analytical thinking","Problem solving","Negotiation","Inter-team collaboration","Adaptability"]Own partner relationships for the On-Demand service end to end: serve as main point of contact for new leads, pitching, contract negotiations, implementation, and ongoing account management. Track daily partner performance using KPIs and financial/invoicing insights, build reports and dashboards, and drive operational improvements. Collaborate with Sales, Operations, Finance, Product, and Engineering to resolve issues, capture feedback, and support medium- and long-term growth and profitability targets.
