Remote Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide exceptional customer support through live chat, email, and digital channels. Troubleshoot issues, resolve inquiries, and share accurate product, service, and policy information while maintaining high customer satisfaction. Manage customer interactions and records in CRM and ticketing systems, process account updates and service-related requests, and escalate complex cases when needed. Meet performance metrics and recommend improvements to enhance the customer experience in a remote-first environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer inquiries through live chat, email, and digital messaging platforms.
•Provide accurate information about products, services, account inquiries, and company policies.
•Troubleshoot customer issues and resolve concerns to maintain high customer satisfaction.
•Maintain detailed customer interaction records using CRM and support ticketing systems.
•Escalate complex inquiries to the appropriate department and collaborate internally to ensure timely issue resolution.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveRetirement

Key Requirements

•High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
•Previous experience in chat support, customer service, technical support, or call center operations.
•Excellent written communication, grammar, and typing skills.
•Strong multitasking and time management abilities.
•Ability to analyze customer issues and provide effective solutions while working independently remotely.

Skills:CommunicationProblem-solvingMultitaskingTime managementCustomer-first attitude

Tech Stack:Microsoft Office SuiteWordExcelOutlookGoogle WorkspaceLive chatTicketing systemsCRM softwareZendeskSalesforce Service CloudFreshdeskHubSpotIntercomMicrosoft TeamsZoomSlackSupport ticketing systemsCRM

Company Brief

Qureos

Website

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Qureos

1 week ago

Remote Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer inquiries through live chat, email, and digital messaging platforms.
•Provide accurate information about products, services, account inquiries, and company policies.
•Troubleshoot customer issues and resolve concerns to maintain high customer satisfaction.
•Maintain detailed customer interaction records using CRM and support ticketing systems.
•Escalate complex inquiries to the appropriate department and collaborate internally to ensure timely issue resolution.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveRetirement

Key Requirements

•High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
•Previous experience in chat support, customer service, technical support, or call center operations.
•Excellent written communication, grammar, and typing skills.
•Strong multitasking and time management abilities.
•Ability to analyze customer issues and provide effective solutions while working independently remotely.

Skills:CommunicationProblem-solvingMultitaskingTime managementCustomer-first attitude

Company Brief

Qureos

Website