Sr. Manager, Customer Success (UK)

Measured
London
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Independent decision-making","Strategic thinking","Stakeholder management","Initiative"]

Lead executive-level client engagements across a portfolio of Measured’s top brands, owning retention goals and driving day-to-day success. Serve as the primary account leader and trusted advisor on marketing attribution, media mix modeling, and cross-channel analytics. Partner with Solutions, Product, and internal CS teams to shape requirements, ensure platform adoption, design experiments, deliver performance reviews, and provide optimization guidance.

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Measured
Measured
1 day ago

Sr. Manager, Customer Success (UK)

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Job Summary

Lead executive-level client engagements across a portfolio of Measured’s top brands, owning retention goals and driving day-to-day success. Serve as the primary account leader and trusted advisor on marketing attribution, media mix modeling, and cross-channel analytics. Partner with Solutions, Product, and internal CS teams to shape requirements, ensure platform adoption, design experiments, deliver performance reviews, and provide optimization guidance.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead executive-level client engagements and represent Measured’s technology, services, and thought leadership in every interaction.
  • •Operate as primary account leader and trusted advisor on marketing attribution, cross-channel analytics, and media strategy.
  • •Partner with Solutions to oversee requirements gathering, platform deployment, and solution design.
  • •Provide client training and deliver marketing performance reviews, including designing and interpreting experiments.
  • •Influence executive decision-making with data-driven insights, optimization guidance, budget recommendations, and product feedback.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •Own gross revenue retention and net revenue retention goals within your book of business.
  • •Manage day-to-day client relationships across seniority levels for a portfolio of 10+ brands.
  • •Drive adoption of Measured products and services across all stakeholders.
  • •Design and interpret in-market experiments across addressable media channels and deliver optimization insights.
  • •7+ years of experience in client services management with marketing attribution/media mix modeling and applied marketing analytics.
Experience:7+ yearsAd-techMarTechMarketing analytics
Education:Bachelor's
Skills:CommunicationIndependent decision-makingStrategic thinkingStakeholder managementInitiative
Tech Stack:ExcelPowerPointGoogle AnalyticsFacebook

Company Brief

Measured
Provides an ad measurement and marketing analytics platform that helps brands quantify incremental impact of digital advertising, run experiments and attribute ROI across channels to optimize media spend and campaign effectiveness.
Industry: SaaS
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