NTT

2 months ago

End User Computing Sr. Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Reposted: first listed 2 days ago

Job Summary

Provide end-user support for desktops and laptops, handling Windows-related hardware, software, and networking issues. Install and troubleshoot systems and applications, guide users through step-by-step setups, and perform remote troubleshooting. Diagnose problems by asking targeted questions, test alternative solutions, document issues and resolutions in logs, and escalate unresolved cases while following up to ensure systems are functional.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide end user support including desktop and desktop/laptop troubleshooting for Windows operating systems.
•Handle and resolve user tickets related to hardware, software, and networking.
•Guide customers through installation of applications and computer peripherals.
•Diagnose problems by asking targeted questions, testing alternative pathways, and performing remote troubleshooting.
•Document technical issues and solutions, escalate unresolved issues, and follow up with clients.

Key Requirements

•1-3 years of experience in desktop and laptop support.
•Address user tickets regarding hardware, software, and networking.
•Walk customers through installing applications and computer peripherals.
•Ask targeted questions to diagnose problems and guide users with step-by-step instructions.
•Conduct remote troubleshooting and record issues and solutions in logs.

Experience:1-3 years

Skills:Customer supportTroubleshootingCommunicationDocumentationEscalation

Tech Stack:WindowsDesktop supportLaptop supportTCP/IPDHCPDevice ManagerRegistry editorUser ManagerInternet Explorer

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT